Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rhonda Seals

Waterford

Summary

Dynamic Store Manager with a proven track record at Dollar Tree, excelling in customer service and team leadership. Enhanced sales through effective merchandising strategies and implemented a successful employee retention plan, significantly reducing turnover. Skilled in cash management and training, fostering a positive work environment that drives performance and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Store Manager

Dollar Tree
06.2025 - Current
  • Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Supported staff training on product knowledge and customer service techniques.
  • Implemented merchandising strategies to enhance product visibility and appeal.
  • Responded to customer inquiries, providing timely resolutions to enhance experience.
  • Monitored cash handling processes to ensure compliance with company policies.
  • Collaborated with team members to achieve store goals and improve performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Store Manager

Big Lots
06.2006 - 02.2025
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

High School Diploma -

Oak Park High
Kansas City, MO

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • POS systems
  • Policies and procedures
  • Store displays

Accomplishments

  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.

Languages

Spanish
Elementary

Timeline

Store Manager

Dollar Tree
06.2025 - Current

Store Manager

Big Lots
06.2006 - 02.2025

High School Diploma -

Oak Park High

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