Rhonda Seberg
Oklahoma City,OK
Summary
Devoted medico-legal support worker with 3 years of FAA Medical Certification experience and 10 years of case management, brings great people skills, attention to detail and organized approach to managing high workloads. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems.
Overview
9
9
years of professional experience
Work History
Senior Case Manager
Pilot Medical Solutions Inc.
01.2021 - Current
- Promoted to Senior Case Manager in less than 2 years.
- Self trained on all necessary requirements of job and set standard for daily practice.
- Provide excellent communication skills in intake of potential clients and ensure to retain clients with knowledge and compassion to each airman's situation.
- Gather, evaluate, and compile a variety of data and information for creating an airman's file, locating problems, and solution recommendations to obtain Medical Certification.
- Gather and compile all medical records, imaging, and evaluations according to FAA requirements.
- Work in a required standard database; with quality standards and HIPPA requirements.
- Handle incoming and outgoing mail, scan and attach to the appropriate airman's file.
- Receive calls from airman, guardians, mental health and medical providers. Transcribe information and attach details to each airman file and address any pending issues.
- Research and analyze all medical conditions, criminal history, records, court documentation, and FAA letters and FAA history to determine course of action for each airman.
- Contact providers to ensure each airman's evaluations and testing is completed and results are obtained in a timely manner.
- Handling the complexity and volume of intricate detailed reports, job duties, mail, faxes, emails, technology issues, examiner’s questions, logging all information, required to exemplify my ability to be flexible and show great attention to detail.
- Work with outside medical facilities, law enforcement agencies, law firms, treatment centers, regarding pending medical or legal documents and information needed, from internal and external sources.
- Independently request and review various forms of documentation including medical records, criminal records, court dockets, police reports, HIMS evaluations, cognitive reports, drug and alcohol screenings, personal statements, educational records, testing/imaging reports, and complete FAA medical files.
- Analyze all provided information to appropriately identify the disposition of the FAA requirements and create an informed decision necessary to gather addition items needed for medical certification.
- Organize and document findings in writing, ensuring compliance with provided policies and procedures.
- Research and review current procedures to identify problem areas and advise appropriate personnel and management when appropriate.
- Excellent time management skills in maintaining a substantial case load.
- Work independently using sound judgment and solve daily problems that arise using information derived from research materials to make a final determination.
- Process payment transactions, document in all databases, create deposits and take all funding to required banking facility.
- Make final decision to proceed or delay each airman's file for submitting to the FAA for review for medical certifications.
- Prepare all completed documentation for FAA by way of certified mail. Complete with all correct identifying information for each airman and document all task. Then take prepared mailings to the post office to send to FAA.
- Document all tasks on electronic and written files and create billing and submit billing invoice to airman.
- Communicate professionally and effectively with all agencies via various acceptable organizational methods.
- Build a working knowledge with medical facilities, treating physician, and their assistants to obtain the necessary FAA required documentation.
- Update information in all required databases to track progress on each airman's file.
- Collaborated with individuals and families to assure the submitted documentation is moving within the FAA examination process successfully.
- Continue to research documentation, laws and automated materials in an attempt to develop proper information and procedures to be applied in resolving cases.
- Record and document all findings in a professional manner following department policies, procedures and/or guidelines.
- Work as a team lead/member daily by assisting and providing guidance to fellow employees with questions about various cases, conditions, and FAA requirements, that they are researching that I possess knowledge and proficiency in for them to complete transactions.
- Use conflict resolution skills daily when dealing with the public and co-workers.
- Identify the problem by listening and asking questions, then using various approaches based on each individual’s personality, to provide proper guidance, educating them with the correct method and offering assistance to resolve issues.
- Case Manager Accomplishments:.
- Strong working knowledge and communication skills, promoted from entry level to Senior case manager in 1.5 years in the company..
- Displaying great knowledge and accuracy with each case assuring to excel each case within the FAA certification process.
- Successfully navigated 100's of airman to FAA medical certification.
- Multiple successful "reviews" provided by airman on goggle, regarding the service and completion of airman's medical certification.
- Provided continuation of countless airman with Special issuance renewals.
- Provided great rapport with each department examiner to assist in necessary corrections and documents to complete certification.
Patient Care Coordinator
MedXM/ Quest Diagnostics
06.2018 - 08.2019
- Hours per week: 40 Overtime: 8 hrs weekly
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked independently as well as a Team Lead.
- Served as a Department Lead as well as Manager in Operation of department.
Retail Merchandiser
Hallmark
10.2017 - 06.2018
- Hours per week= 20
- Completed purchase orders for signature on all Hallmark merchandise.
- Maintained the Retail displays.
- Assisted the coaching staff with coordinating training.
- Provided support to Walmart, Walgreen, and Post Office associates as needed.
- Assisted store director with the completion of required documentation and time sheets.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Asset Protection Associate
Walmart
07.2015 - 01.2016
- Hours per week =40
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Education
Bachelor of Science - Criminal Justice
AZ Institute of Business And Technology
Phoenix, AZ2017
GED -
State of Arizona
Arizona, United States1997
Skills
- Experienced in FAA Medical Certification process
- 3 years experience submitting documents for LIE
- HIPPA compliance
- Case Management
- Medical Records Management
- Fluent in Medical terminology
- Legal Research
- Computer proficiency (all common programs)
- Critical thinking
- Teamwork
- Analyzing data
- Preparing reports
- Public Speaking and Presentation
- Organization and Multitasking
- Punctual and Reliable
Timeline
Senior Case Manager
Pilot Medical Solutions Inc.
01.2021 - Current
Patient Care Coordinator
MedXM/ Quest Diagnostics
06.2018 - 08.2019
Retail Merchandiser
Hallmark
10.2017 - 06.2018
Asset Protection Associate
Walmart
07.2015 - 01.2016
Bachelor of Science - Criminal Justice
AZ Institute of Business And Technology
GED -
State of Arizona
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