Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Business Manager
University of Nebraska Omaha
Omaha, NE
10.2017 - Current
Managed departmental budgets, ensuring compliance with financial regulations and fiscal responsibility.
Oversaw staff training programs, fostering professional growth and improving team performance.
Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Assisted with hiring process and training of new employees.
Academic Program Coordinator
University of Nebraska Medical Center
Omaha, NE
07.2015 - 10.2017
Coordinated academic program logistics, ensuring efficient scheduling and resource allocation.
Managed student inquiries, providing support and guidance on academic program options.
Led cross-functional teams in the execution of academic initiatives, fostering a culture of innovation and excellence.
Coordinated special events including guest speakers or conferences that enriched the learning experiences of students in the program.
Facilitated strong communication between students, faculty, and administration to foster a positive learning environment.
Staff Assistant
University of Nebraska Omaha
Omaha, NE
08.2001 - 05.2015
Coordinated daily office operations, ensuring efficient workflow and timely completion of tasks.
Managed scheduling and calendar activities, optimizing time for senior management.
Assisted in budget tracking and expense reporting, contributing to financial accuracy.
Trained new staff on administrative procedures, fostering team development and knowledge sharing.
Supported daily operations with efficient task management, contributing to overall office productivity and organization.
Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Organized travel arrangements for faculty and staff members, ensuring smooth transitions during business trips.
Prepared professional correspondence on behalf of supervisors, maintaining clear communication with external stakeholders.
Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
Coordinated office events and meetings, fostering a positive work environment and team collaboration.
Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Proofread and edited documents for accuracy and grammar.
Performed wide-ranging administrative, financial and service-related functions.
Trained and supervised employees on office policies and procedures.
Education
Bachelor of Science - Public Management
University of Nebraska At Omaha
Omaha, NE
05-2015
Skills
Financial management
Customer service
Project management
Human resources management
Teamwork and collaboration
Staff training/development
Records organization and management
Proficient in Microsoft Suite
Clifton Strengths Top 5: Adaptable Responsible Arranger Empathy Woo
Certification
Certified Public Manager, University of Nebraska at Omaha, School of Public Administration Professional Programs