Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Shelby

Dallas,TX

Summary

Dynamic professional with over 30 years of experience at the United States Postal Service, excelling in customer service and shipment processing. Proven ability to resolve conflicts and adapt in fast-paced environments. Skilled in forklift operation and committed to maintaining workplace safety while ensuring timely mail delivery and high customer satisfaction.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep ( Work from home) position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in Sortation and Organization and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

34
34
years of professional experience

Work History

Locker+ Associate

Amazon
09.2021 - Current

This job is primary a customer service job where customers come to return their items for a refund or pick up items they have ordered.

  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Nights and weekends: Associates who worked 5 nights or picked up weekend shifts: Customer Obsession and Ownership (33x)
  • Went the extra mile: Deliver Results, Ownership, Bias for Action
  • Amazon Leadership Principles: Customer Obsession
  • People Champion: Awarded to employees who help others grow professionally (1x) Ownership, Earn Trust, Hire and Develop the Best
  • Raising The Bar: Insist on the Highest Standards, Learn and Be Curious (1x)
  • Positive Participant (2x)
  • Helping Hand: Awarded to employees for being a supportive teammate (2x)
  • Awesome Attendance: Associates who attended all scheduled shifts for the week with a minimum of 3 shifts (5x)

Mail Handler

United States Postal Service, USPS
04.1991 - Current

As a Mail Handler in a 24 hour processing plant, I held many different jobs under this title.

1. Mail Handler Equipment Operator which I've done the majority of my postal career. This job consisted of loading and unloading trucks with PIT equipment (forklift) when they arrived on the docks from the smaller neighborhood stations so the mail could be processed throughout the building on multiple sorting machines in the plant.

2. Mail Handler Mail Tech. This job consist of working on a mail sorting machine with over 200 bins. My job was to make sure that each container of mail had the correct labels on them before they were dispatched out to the dock or transferred to another machine final sortation. I had to work closely with In-plant support because of the many scheme changes that would occur.

As a Mail Handler for over 30 years my job has taught me to pay close attention to the details of the job.

  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.

Education

High School Diploma -

South Oak Cliff High School
Dallas, TX
05.1984

Some College (No Degree) - Business

Texas State University
San Marcos, TX

Skills

  • Customer interaction
  • Decision-making
  • Shipment processing
  • Flexible schedule
  • Conflict resolution
  • Customer service
  • Workplace safety
  • Service assistance
  • Multitasking and organization
  • Reliable and punctual
  • Problem-solving abilities
  • Problem-solving
  • Order fulfillment
  • Forklift operation
  • Adaptability and flexibility

Timeline

Locker+ Associate

Amazon
09.2021 - Current

Mail Handler

United States Postal Service, USPS
04.1991 - Current

Some College (No Degree) - Business

Texas State University

High School Diploma -

South Oak Cliff High School
Rhonda Shelby