Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Siga

Thomas,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Insurance and Billing

Watonga Family Care
08.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved patient billing issues in line with established guidelines.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.

Office Administrative Assistant

Shepherd Home Health And Hospice
07.2011 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Office Administrative Assistant

A A Spine Center
06.2009 - 03.2011
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
  • Assisted with implementation of new patient registration procedures, streamlining intake process for both patients and staff.
  • Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

High School Diploma -

Thomas Public School
Thomas, OK
05.1980

Skills

  • Strong Communication Skills
  • HIPAA Compliance Understanding
  • Time Management Capabilities
  • Professionalism and Ethics
  • Claims processing experience
  • Medical Office Procedures
  • Insurance Billing Knowledge
  • CPT Coding Familiarity
  • ICD-10-CM Mastery
  • HIPAA Compliance
  • Claims Processing
  • Insurance Verification
  • Continuous learning mindset
  • Medical office administration

Timeline

Insurance and Billing

Watonga Family Care
08.2017 - Current

Office Administrative Assistant

Shepherd Home Health And Hospice
07.2011 - 08.2017

Office Administrative Assistant

A A Spine Center
06.2009 - 03.2011

High School Diploma -

Thomas Public School

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Rhonda Siga