Rhonda Smith
Blythewood,SC
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DEERS VERIFYING OFFICIAL
Department of Defense
12.2022 - Current
- Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors
- Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility
- Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients
- Understand and interpret Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3
- Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements.
- Work schedule Tuesday- Friday 0800-1645
- 40 hr work week
HUMAN RESOURCES ASSISTANT
Department of Defense
07.2022 - 12.2022
- Maintenance and processing of personnel records, including performance monitoring, training, and evaluation, as well as all human resource related actions such as military promotions
- Experience developing administrative procedures and practices of management
- Experience using computer and automation systems such as DAMPS, USPFO, etc.
- 40 hr work week
- Tuesday- Friday
LTC (LONG TERM CARE)
SCDHHS
02.2021 - 06.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Developed departmental objectives, budgets, policies, procedures and strategies
- Sought continuing education opportunities to stay current with industry trends.
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
02.2015 - 09.2019
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Displayed strong organizational skills while managing multiple projects simultaneously
- Performed data entry tasks accurately and in a timely manner
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Adhered to company policies and procedures while providing superior service
- Updated and maintained database with accurate customer information and timely data entry
- Provided account information to customers and explained bill service policies and customer rights
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Education
BBA - Human Resources Management
Strayer University
Washington, DC09.2024
Skills
- Active Listening
- Critical Thinking (Certified)
- Effective Communication
- Time Management
- Effective Working Relationships
- Interpersonal Skills
- Government Policy Regulations
- Problem Solving (Certified)
Awards
Presidents List
References
References available upon request
Certification
Critical Thinking and Problem Solving Certification
Timeline
DEERS VERIFYING OFFICIAL
Department of Defense
12.2022 - Current
HUMAN RESOURCES ASSISTANT
Department of Defense
07.2022 - 12.2022
LTC (LONG TERM CARE)
SCDHHS
02.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
02.2015 - 09.2019
BBA - Human Resources Management
Strayer University
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