Rhonda Smith
Fayetteville,NC
Summary
Skilled Retail Warehouse Associate with experience in inventory management, order fulfillment and warehouse operations. Have demonstrated ability to improve efficiency, reduce waste, and lead teams successfully. Strengths include organization skills, problem-solving capabilities and adaptability in fast-paced environments. Significant contributions made to streamlining processes and improving overall productivity in previous roles. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
20
20
years of professional experience
Work History
Retail Warehouse Associate
Gabe's Department Store
Fayetteville, NC
04.2023 - 09.2023
- Received and inspected incoming shipments for accuracy and condition of products.
- Maintained accurate inventory levels through cycle counts and physical inventories.
- Organized storage areas, including racks and shelves, to maximize warehouse space efficiency.
- Assisted in loading and unloading trucks with merchandise while adhering to safety regulations.
- Ensured proper labeling of all products prior to stocking shelves.
- Tracked product movement using computer systems or manual records.
- Provided support for other departments as needed for special projects or tasks.
Cashier
Hardee's
Fayetteville, NC
05.2009 - 01.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Ensured compliance with health codes regulations while serving food items to customers.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
Store Manager
Family Dollar
Stedman, NC
01.2006 - 01.2007
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Family Dollar
Fayetteville, NC
01.2004 - 01.2006
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
South View High School
Hope Mills, NC05-2002
Skills
- Packaging and Labeling
- Stock replenishment
- Barcode scanning
- Returns processing
- Shipment Preparation
- Order Picking
- Truck processing
- Shipment unpacking
- Cleaning and Organizing
Timeline
Retail Warehouse Associate
Gabe's Department Store
04.2023 - 09.2023
Cashier
Hardee's
05.2009 - 01.2011
Store Manager
Family Dollar
01.2006 - 01.2007
Assistant Store Manager
Family Dollar
01.2004 - 01.2006
High School Diploma -
South View High School
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