Rhonda Smith

VP - Jennifer Simms

SVP Chad Holloman

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Enhanced member satisfaction by providing exceptional service and addressing concerns promptly.
• Reviewed credit applications for risk factors and credit worthiness.
• Examined member loan applications for loan approvals and denials.
• Quarterly check ins with staff
• Opening of all deposit accounts consisting of checking, savings, money market, share term certificates, IRA's, and safe deposit boxes
• keying loan applications consisting of auto loans, personal loans, shared secured loans, salary advance loans, etc,
• responsible for all branch outstanding bills
• Cash audits for employees operating out of a cash drawer
• Audits on vault, TCD and ATM to ensure in balance
• calling on delinquent accounts and ensuring calls are made in a timely manner and overseeing other staff are calling delinquent accounts.
• Collaborating with management on reports needed for Branch Assessment.
• Involved in community involvement, member appreciation days, volunteer events, advisory meetings as requested by management.
• Processing and approving international and domestic wires
• Processing all dispute and Fraud cases
• Process and key extensions on loans.

VP - Monica Bradley

SVP-Tyrone Tyler/ Jonathan Crane

• Keyed tax returns for members under VITA
• opening of all branch accounts - checking, shares, share term certificates, safe deposit accounts, IRA's, Holiday Cash , Summer Cash, Youth accounts.
• calling delinquent accounts and rotation of reports
• Cash audits of teller cash boxes
• Process, key , underwrite and close mortgage loans, home equity loan, car and personal loans.
• Cross train in all areas of the branch.
• Promotion of other SECU services - investment , insurance needs, estate planing etc.
• Handle member concerns, disputes, fraud and account issues.
• .Quoting insurance policies for auto and life

VP - Debbie Tyndall / Lori Silverthorn

SVP- Sid Phillips / Jamie Applequist / Todd Walters

• Successfully managed a high volume of loans by prioritizing tasks effectively to meet deadlines consistently.
• Boosted staff performance and identifying areas for improvement, and offering guidance on professional development opportunities
• Assisted manager with hiring and interview process
• Real Estate GL report to ensure in balance
• Title and Insurance report to ensure titles are secured properly and full coverage insurance remains in force on all auto loans.
• Assisted manager with monthly reports as requested by management.
• opened checking, shares , Share Term Certificates, money market accounts, safe deposit boxes etc.
• keying of domestic and international wires
• Handling of dispute and fraud cases
• Keying, processing, underwrite and closing of home equity and mortgage loans.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Keyed loan applications and processed and closed loans.
• Paid all company bills
• Worked title and insurance lists on all auto loans to ensure titles we secured and vehicles are insured.
• cash drawer maintained for cash payments on all loans. zero outages .
• called on all delinquent accounts