Rhonda Smith
Los Angeles
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives. Although HR experience, the skills and knowledge acquired I can use in other industries. I am looking for a meaningful career.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Regional HR and Human Services Director
Supported Living Agency
Los Angeles
09.2023 - Current
- Manage HR functions for 60+ staff across residential care programs
- Oversee recruitment, onboarding, and compliance with licensing and credentialing
- Ensure mandated training compliance (First Aid/CPR, HIPAA, etc.)
- Partner with leadership to develop workforce plans and reduce turnover
- Drive employee engagement through recognition programs and team-building
- Oversaw staff training programs to improve caregiver skills and client support.
- Developed policies to ensure compliance with state regulations and best practices.
- Coordinated community outreach initiatives to promote agency services and awareness.
- Managed budgets for operational efficiency in supported living programs.
- Facilitated team meetings to encourage collaboration and address client needs.
- Implemented quality assurance processes to maintain high service standards.
- Evaluated program effectiveness through regular assessments and stakeholder feedback.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Prepared presentations for board meetings summarizing key developments within the company.
- Implemented systems for tracking progress on key initiatives or projects.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed crisis situations to minimize impact on operations and reputation.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Executive Administrative Assistant
Presbyterian Church
Los Angeles
08.2022 - 09.2023
- Supported executive and pastoral staff with scheduling, documentation, and event logistics
- Coordinated scheduling for executive meetings and church events.
- Managed correspondence and communication with staff and community members.
Sales Associate
LOFT
Glendale, CA
08.2021 - 09.2023
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Key Holder
LOFT
Paramus, NJ
08.2016 - 06.2021
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Senior Executive Assistant / Program Coordinator
Ernst & Young
Secaucus
11.2000 - 12.2019
- Supported global executives and partners with travel, scheduling, and project coordination
- Mentored junior staff and improved administrative workflows
- Managed confidential information with discretion and professionalism.
- Attended conferences in person and via e-conference format to represent organization and executives.
Education
Human Resources Generalist Certificate - Human Resources Training
Results Performance Consulting
09-2023
Associate of Science - Psychology
Caldwell College
NJSome College (No Degree) - Business
Katherine Gibbs School
Montclair, NJ 06.1989 - 08.1993
Sociology
Hampton University
Hampton, VA 05.1984 - 09.1986
Skills
- Full-cycle recruitment
- Employee relations and conflict resolution
- Staff supervision and coaching
- HR compliance and regulations
- Policy development and enforcement
- Credentialing and training
- Workplace culture and engagement
- Emergency response coordination
- Compliance management
- Recruitment strategies
- Budget management
- Training program development
- Employee engagement initiatives
- Crisis management strategies
- Community outreach programs
- Team building activities
- Leadership development initiatives
- Coaching and mentoring skills
- Multitasking and organization skills
- Staff management practices
- Talent acquisition techniques
- Decision-making abilities
- Staff development programs
- Creativity and innovation strategies
- Content development skills
- Employee development plans
- Team management skills
- Verbal and written communication proficiency
- Hiring and retention strategies
- Visionary leadership
Timeline
Regional HR and Human Services Director
Supported Living Agency
09.2023 - Current
Executive Administrative Assistant
Presbyterian Church
08.2022 - 09.2023
Sales Associate
LOFT
08.2021 - 09.2023
Key Holder
LOFT
08.2016 - 06.2021
Senior Executive Assistant / Program Coordinator
Ernst & Young
11.2000 - 12.2019
Some College (No Degree) - Business
Katherine Gibbs School
06.1989 - 08.1993
Sociology
Hampton University
05.1984 - 09.1986
Human Resources Generalist Certificate - Human Resources Training
Results Performance Consulting
Associate of Science - Psychology
Caldwell College