Rhonda Solus
Sonora
Summary
Dynamic leader and strategic planner with a proven track record at Tuolumne County Department of Social Services, enhancing client satisfaction and reducing eligibility determination errors. Skilled in data analytics and effective communication, adept at fostering team productivity and implementing process improvements. Demonstrates exceptional interpersonal skills and a commitment to excellence in service delivery.
Knowledgeable with solid background in eligibility determination and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.
I have been the Eligibility Specialist Supervisor for the CalWORKs program since 2018. I am an subject matter expert in this program and am familiar with aspects of the Tribal TANF program,.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist Supervisor
Tuolumne County Department of Social Services
08.2009 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Streamlined application processing time, implementing organized system for tracking and managing cases.
- Oversaw transition to new digital processing system, minimizing disruptions and maintaining processing speed.
- Facilitated team training sessions on new policies and regulations, ensuring compliance and up-to-date knowledge across department.
Education
BBA - Accounting And Finance
University of The Pacific
Stockton, CA05-2000
Associate of Science - Accounting
Heald Business College
Stockton10-1996
Skills
- Data entry
- Training and mentoring
- Microsoft outlook, word, and Excel
- Effective communication skills
- Goal oriented
- Customer focused
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Team building and leadership
- Meticulous attention to detail
- Staff education and training
- Performance evaluations
- Complex Problem-solving
- Public assistance
- Processes and procedures
Timeline
Eligibility Specialist Supervisor
Tuolumne County Department of Social Services
08.2009 - Current
BBA - Accounting And Finance
University of The Pacific
Associate of Science - Accounting
Heald Business College
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