RHONDA SPENCER-ADAMS

• Hired and trained new employees, including selecting seasonal workers to hire on permanently
• Also conducted performance reviews and handled employees with poor performance or attendance
• Resolved conflict between customers, between employees, and between customers and employees
• Responsible for flow of inventory to sales floor, markdowns, and loyalty program.
• Created monthly team building activities, such as fun calendar, to increase unity, productivity, and motivation in sales team
• Training employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled 100 employees for shifts, taking into account customer traffic and employee strengths.

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• Supervising soft lines team members.
• Demonstrated knowledge of best methods and mentored employees in reaching objectives aligned with companies planograms and adjacencies.
• Managed inventories and stock through use of in stocks and transition protocol.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service dressing room and quick guest response.
• Facilitated training for associates through daily coaching and regular performance.
• Initiated timely response to daily emails and written correspondence.
• Cross-trained and provided back up for customer service managers.