Faith
Rhonda Spicer
Human Resources Leader
Merrillville,IN
Summary
Experienced Human Resources executive with a proven track record spanning 17 years, committed to nurturing talent, spearheading organizational transformations, and exemplifying transformative leadership qualities. Recognized for being proactive, passionate, and for having an energetic approach, Specializing in Change Management, Employee Relations, Risk Management, Employee Engagement, Workforce Management, Environmental Health & Safety, and Regulatory Compliance. Esteemed for tackling company challenges with creativity and innovation, staying abreast of evolving industry and employment market dynamics. Expertise extends to benefits administration, compensation structuring, and recruitment strategies.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Employee Relations Manager
C&W Services
03.2023 - 03.2024
- Successfully mediated and resolved more than 250 workplace conflicts, ensuring fair and impartial solutions aligned with organizational policies and legal compliance, this volume of cases is well above industry average.
- Enhanced employee satisfaction by developing and implementing effective policies and procedures.
- Increased overall company performance by identifying key areas for improvement in employee relations strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Reported metrics to assess employee relations trends and issues, providing data-driven insights to senior management and contributing to continuous improvement of employee relations strategies and programs.
- Liaised between t the client and multiple business divisions to improve communications.
- Provided guidance to management on navigating complex employee issues, resulting in fewer legal disputes and conflict.
People Partner, Sr HR Manager
C&W Services
07.2021 - 03.2023
- Lead a team of 8 HR Professionals with strategic vision, setting clear goals and objectives aimed at enhancing both employee experience and client metrics.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Mentored HR team on best practices which contributed to their professional development journey as future leaders in the industry.
- Leveraged data-driven insights for informed decision-making within all aspects of human resources management.
- Co-chaired onboarding workstream to evaluate its impact on attrition and presented strategic solutions to executive leadership which improved attrition within first 90-days of employment.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Human Resources/Safety Manager
Toyota Material Handling
11.2019 - 06.2021
- Introduced and implemented performance management process creating both growth opportunities and stretch projects which supports high-achievers.
- Data-driven approach to decision-making resulted in reduced skills gaps, alignment of compensation and policy changes to create a more cohesive and agile workforce.
- Employee engagement activities that support corporate social responsibility goals.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Created learning environment resulting in positive communication and promoted continuous learning and process improvement.
- Recognized and executed workforce and compliance synergies within Toyota, resulting in a positive impact on the financial health of the site.
Plant HR/Safety Manager
ZF Chassis Systems Chicago, LLC
07.2016 - 11.2019
- Worked closely with plant leadership to craft workforce planning strategies, guaranteeing optimal staffing levels.
- Conducted comprehensive investigations into workplace matters, maintaining an impartial and equitable approach to problem-solving.
- Introduced succession planning initiative, grooming potential leaders for pivotal roles within the organization.
- Effectively managed labor relations by preemptively addressing grievances and fostering constructive dialogues between employees, managers, and union representatives.
- Led negotiations for the plant closing bargaining agreement.
- Provided steadfast support during significant organizational changes, ensuring smooth transition, and maintaining high employee morale throughout the process.
Human Resources Manager
ABM Industries
03.2012 - 07.2016
- As the head of HR operations overseeing more than 500 employees across various sites, I orchestrated the seamless execution of daily HR functions with precision and efficiency.
- Pioneering recruitment campaigns, I strategically attracted top-tier talent, with a particular emphasis on diversity hiring initiatives. This strategic approach not only enriched our talent pool but also fostered a more inclusive and dynamic workforce reflective of our organizational values.
- In a pivotal moment, I led a complex investigation that uncovered significant financial losses to the organization. Through meticulous examination and analysis, I identified areas of vulnerability and implemented corrective measures to mitigate future risks, safeguarding the organization's financial integrity and reputation.
Education
Master of Arts - Human Resources Management
Keller Graduate School of Management
Merrillville06.2009
Skills
- Human Resources Operations
- Employee Relations
- Labor Relations
- Data-driven decision-making
- Coaching and Mentoring
- Stakeholder Management
- Workplace investigations
- Flexible leadership
- Empathy building
Education Certifications
- SHRM - SCP Certification, SHRM
- Master Human Resources Management, Keller Graduate School
- Bachelor of Arts, Business Management, Robert Morris University
Other Experience
Human Resources positions held in Health and Human Services field 07/2007 - 02/2012
Professional Highlights
- Demonstrated proficiency in managing and resolving a diverse range of workplace issues, fostering positive employee relations, and maintaining a harmonious work environment.
- Planned, developed, directed, and evaluated HR functions to drive a high-performance culture. As part of leadership team executed functional strategies and regularly reviewed the organization's design to ensure alignment. Led and executed key initiatives and provided solutions for employee relations, organizational development, performance management, workforce planning, talent acquisition, talent development, succession planning, and diversity and inclusion.
- Professional Affiliations - Society of Human Resources Management (SHRM); Northwest Indiana SHRM, LinkedIn: https://www.linkedin.com/in/rhondaspicer/
Certification
SHRM-SCP - SHRM Senior Certified Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travel
Running
Swimming
Serving Others
Self-Care
Bowling
Family
Ginger "My fur baby"
Event Planning
Real Estate
Quote
To love what you do and feel like it matters – how could anything be more fun?”
Katharine Graham, first American female Fortune 500 CEO
Accomplishments
· Strategic HR: Collaborated with leadership on pay-for-performance strategy, staffing levels, and job architecture to drive organizational success.
· Employee Relations: Revamped the progressive discipline process, leading to sustainable change. Developed an Employee Relations dashboard to provide real-time data on employee relations issues' impact on culture, morale, and retention. Successfully resolved over 250 workplace investigations within 12 months, exceeding the national average.
· HR Administration: Identified and implemented efficiencies in accessing pay and tax information. Led an initiative to audit and streamline the HRIS system for employee records and reporting structure.
· Organizational Development: Managed performance management and review processes, participated in talent scorecard for succession planning, and led negotiations for union contracts, resulting in significant cost savings.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balance401k matchWork from home optionPersonal development programsFlexible work hoursPaid time offCareer advancementAffiliations
- Society of Human Resources - SHRM
Software
ADP
Workday
Office 365
Success Factors
People Portal
Ethics Point (Navex)
Dovetail
Service Now
Kronos (Workforce Management)
Timeline
Employee Relations Manager
C&W Services
03.2023 - 03.2024
People Partner, Sr HR Manager
C&W Services
07.2021 - 03.2023
Human Resources/Safety Manager
Toyota Material Handling
11.2019 - 06.2021
Plant HR/Safety Manager
ZF Chassis Systems Chicago, LLC
07.2016 - 11.2019
Human Resources Manager
ABM Industries
03.2012 - 07.2016
Master of Arts - Human Resources Management
Keller Graduate School of Management
SHRM-SCP - SHRM Senior Certified Professional
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