Rhonda Spurgeon
Leoma,TN
Summary
I am very experienced in customer service, billing, and office experience. I am currently enrolled in Medical Billing & Coding classes and have recently completed Medical Terminology.
Overview
26
26
years of professional experience
Work History
Scheduling/Office Assistant
Light Source 1, Inc
12.2021 - 08.2023
- Customer service
- Answer multi-line phone
- Schedule jobs for technicians in Los Angeles office
- Respond to emails
- Data entry
- Handle work orders for technicians
- Create estimates
- Take deposits/payments from customers
Appraisal Coordinator
All Appraisal Services
08.2020 - 12.2021
- Assist Real Estate Appraiser with building files for property
- Research properties
- Check emails
- Answering multi-line phone
- Data entry
- Scanning
- Filing documents
- Process property closings(Appraiser is a Keller Williams agent)
Store Manager
Title Max
08.2017 - 06.2021
- Providing excellent customer service
- Driving sales by selling loans
- Explaining all details of loans & helping customer decide which one is more beneficial for them
- Answering multi-line phone
- Making collection calls
- Checking emails
- Meeting and/or exceeding sales goals
- Scanning
- Filing
- Data entry
- Creating documents with Word and Excel
General Manager
Clothes Mentor
03.2013 - 08.2017
- Providing excellent customer service
- Managing 6-8 employees
- Answering emails
- Scheduling
- Creating events
- Handling all social media/website
- Advertising
- Training and counseling employees
- Processing payroll
- Completing new hire paperwork(W-4, I-9, and W-2s)
- Hiring and terminating employees
- Analyzing variances
- Seeking new product
- Ordering and receiving new inventory
- Contacting companies when shipments were damaged, delayed, or with overage/shortage
- Managing 3 databases
General Manager
Once Upon a Child
08.1997 - 08.2017
- Providing excellent customer service
- Managing 15-25 employees
- Answering emails
- Scheduling
- Creating events
- Handling all social media/website
- Advertising
- Hiring, training, counseling, and terminating employees
- Processing payroll
- Completing new hire paperwork(W-4, I-9, and W-2s)
- Analyzing variances
- Seeking new product
- Ordering and receiving new inventory
- Contacting companies when shipments were damaged, delayed, or with overage/shortage
- Managing 3 databases
Education
Associates of Applied Science degree - Business Management
Daymar Institute
Clarksville, TN06.2012
Skills
- Team Building
- Scheduling
- Management
- Microsoft Excel
- Receptionist
- Customer Service
- Payroll
- Human Resources
- Databases
- Event Planning
- Employee Orientation
- Microsoft Outlook
- Leadership
- Proficient in Word, Excel, Teams, and Outlook Handled payroll through SunTrust/Truist, ADP, & TimeTrax (10Years)
Timeline
Scheduling/Office Assistant
Light Source 1, Inc
12.2021 - 08.2023
Appraisal Coordinator
All Appraisal Services
08.2020 - 12.2021
Store Manager
Title Max
08.2017 - 06.2021
General Manager
Clothes Mentor
03.2013 - 08.2017
General Manager
Once Upon a Child
08.1997 - 08.2017
Associates of Applied Science degree - Business Management
Daymar Institute
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