Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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RHONDA STEPHENS

RHONDA STEPHENS

Broker
Belleville,MI

Summary

Goal-oriented Broker effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering 6-year background generating new business by selling various insurance plans with 20+ years of over all customer relations expertise.

Overview

21
21
years of professional experience

Work History

Bartender/Trainer

CAMERON MITCHELL RESTAURANTS
Birmingham, Mi
  • Selecting Vendors Establishing Payment Terms Strategic Ve ing Selection & Negotiation of
  • Contracts acquiring (procuring) all of the goods, services, and work that is vital to the organization's specific department Generate bills according to orders and operate POS for bill collection Carefully noted and communicated and special instructions related to orders
  • Maintained productive relationships with customers and enhance clientele using referral basis Up-sold Latest products and beverages while assisting customers with order related decisions Opened and trained affiliate restaurants.

Bartender

ATHENEUM HOTEL
  • Detroit
  • Greektown, Mi, minimum requirement- 10 year experience in customer relations with upscale clientele maintaining the privacy celebrity guests and political affiliations
  • Trained new bartenders to adhere to the etique e guidelines of the highest level of service standards Coordinated classroom and training schedules for new hires Responsible for large currency deposits and records Reconciled balances.

General Manager/Procurement and, Purchasing

LIBRARY SPORTS PUB
Westland, Mi
  • Cash handling, customer relations, scheduling, hiring, advertisements, daily operations
  • Inventory and purchasing management Responsible for updating the drink menu's
  • Developed and ran a weekly live music night that helped to bring in extra revenue for the establishment
  • Always pushed staff to become more efficient and pay a ention to detail, which always resulted in more tips and repeat customers.

Agent Services Representative

Self-employed
Belleville, MI
02.2022 - Current
  • Strengthen membership loyalty, executing flawless customer service and account management
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remains calm and professional in stressful circumstances and effectively diffuse tense situations
  • Demonstrates excellent communication skills in resolving product and consumer complaints
  • De-escalates problematic customer concerns, maintaining calm, friendly demeanor
  • Ask's probing questions to determine service needs and accurately input information into electronic systems
  • Answer inbound calls to facilitate customer service.

Insurance Broker

Self-employed
Belleville, MI
08.2019 - Current
  • Presents and clearly explained insurance policy options based on clients' needs and goals
  • Promotes client retention through high-quality service and follow through
  • Provides information and answered questions via personal meetings, telephone calls and email
  • Interview prospective clients to gather information on financial needs and discuss existing coverage
  • Make appointments with potential clients to discuss products
  • Evaluate and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases
  • Consult with clients to develop customized insurance policy packages and advised clients on investment opportunities to safeguard assets while minimizing cash flow.

Captive Writing Agent

U.S. Health Advisors
Livonia, MI
02.2017 - 08.2019
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Analyzed customer needs and provided best options, upselling products and services
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
  • Received underwriting approvals after accurately completing applications for insurance coverage
  • Coordinated appointments and consultations with clients to identify individual needs and gain be er understanding of overall financial situations
  • Generated new leads and identified potential clients by using successful direct marketing strategies.

Education

Vocational - Trade Education

Bartending School
01.1994 - 06.1994

BUSINESS ADMINISTRATION

Henry Ford College

Skills

Relationship development skillsundefined

Additional Information

  • ACA and the basics of the Health Insurance Exchange Training 2018-23 Critical Illness Insurance Training - 2018 Ethics and the Trust, avoiding E&O Claims - 2017-2023 Health and Accident Insurance Training - 2018 Health Insurance Policies-2023 Insurance Fraud Training - 2018 Anti-Money Laundering Training - 2019 Life & Health Insurance Law Training - 2020 Long Term Care, Programs, Policies and Partnerships Training - 2020 Maximizing Integrity in Decisions with Seniors Training - 2020 Annuities Training - 2020 Various counseling certifications-2021 Medicare Supplement Insurance: Closing the Gap-2023 Principles of Life and Health Insurance-2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos

Timeline

Agent Services Representative

Self-employed
02.2022 - Current

Insurance Broker

Self-employed
08.2019 - Current

Captive Writing Agent

U.S. Health Advisors
02.2017 - 08.2019

Vocational - Trade Education

Bartending School
01.1994 - 06.1994

BUSINESS ADMINISTRATION

Henry Ford College

Bartender/Trainer

CAMERON MITCHELL RESTAURANTS

Bartender

ATHENEUM HOTEL

General Manager/Procurement and, Purchasing

LIBRARY SPORTS PUB

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