Rhonda Stevens
New Iberia,LA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Direct Service Worker
Home Sweet Home Personal Care
New Iberia, LA
01.2021 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Medical Records Clerk
Schumacher Clinical Partners
Lafayette, LA
02.2013 - 08.2020
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Gathered patient information by collecting demographic information from variety of sources.
Receptionist
HIM Quality Solutions
Atlanta, GA
05.2009 - 03.2013
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Kept records in CRM to maintain customer data.
Education
Associate of Applied Science - Medical Assisting
Remington College
Lafayette, LASkills
- Multitasking and Prioritization
- 10-Key Certification
- Multi-Line Phone Systems
- Patient Data Abstracts
- Patient Data Coding
- Written and Verbal Communication
- Data Verification
- Data Review
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Administrative and Office Support
Timeline
Direct Service Worker
Home Sweet Home Personal Care
01.2021 - Current
Medical Records Clerk
Schumacher Clinical Partners
02.2013 - 08.2020
Receptionist
HIM Quality Solutions
05.2009 - 03.2013
Associate of Applied Science - Medical Assisting
Remington College
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