Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rhonda Stubblefield

Lebanon,Missouri

Summary

Dynamic Human Resources Generalist with 28 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.

Overview

40
40
years of professional experience

Work History

Human Resources Generalist

Copeland
05.1997 - Current
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
  • Reduced employee turnover by creating a comprehensive onboarding program for new hires.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Developed and monitored employee recognition programs.

Assistant Manager

Stonegate Station Restaurant
03.1995 - 04.1997
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

The Durham Company
04.1992 - 03.1995
  • Maintained all outside OEM sales and warehouses.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Conducted product schools for outside vendors to promote product knowledge.
  • Scheduled shipments of products to OEM warehouses.
  • Managed all sales reports.

Assistant Manager

Shoney's Restaurant
02.1984 - 03.1995
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Associate of Science - Human Resources Management

Phoenix University
Phoenix, AZ
09.2015

Associate of Arts - Psychology

Phoenix University
Phoenix, AZ
09.2013

Associate of Science - Paralegal

Vatterott Career College
Springfield, MO
06.1992

Skills

  • Records Management
  • Employee Onboarding
  • Recruitment
  • Benefits Administration
  • Training and Mentoring
  • New Employee Orientations
  • Workers' Compensation
  • Knowledgeable in All HR Systems
  • Employee Relations
  • Policy Implementation
  • Employment Law Knowledge
  • FMLA Administration
  • Conflict Resolution
  • Employee Retention

Affiliations

  • Member of Springfield Human Resources Association
  • Member of Springfield Workers' Compensation Coalition
  • Articale Published in AARP Bulletin - Shared Work Saves Jobs

Timeline

Human Resources Generalist

Copeland
05.1997 - Current

Assistant Manager

Stonegate Station Restaurant
03.1995 - 04.1997

Sales Associate

The Durham Company
04.1992 - 03.1995

Assistant Manager

Shoney's Restaurant
02.1984 - 03.1995

Associate of Science - Human Resources Management

Phoenix University

Associate of Arts - Psychology

Phoenix University

Associate of Science - Paralegal

Vatterott Career College

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Rhonda Stubblefield