Summary
Overview
Work History
Education
Skills
work hand to hand with employees and help them with insurance password resets and other needs
Timeline

Rhonda Stufflebean

Excelsior Springs,MO

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Positive and upbeat team member with 20+ years of Customer Service experience in fast-paced settings. Highly adaptable to different customer needs. Build trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

20
20
years of professional experience

Work History

Sr.ops Rec Center

FedEx:Ground
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Security Officer

Imperial Security Inc
10.2018 - Current
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Monitored [Number] security cameras and fire, building and alarm systems.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety of .
  • Investigated suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled [Number] square foot premises to ensure safety of employees and visitors.

Produce Clerk

Tom Thumb / Albertsons
08.2017 - 02.2019
  • Preform all produce processing, sanitation, saftey and stocking procedures on all  produce products (fruits, wet vegetebles & dry vegetables) as outlined by company & directed by produce manager 
  • Acknowledge, greet & engage guests 
  • Prevent shrink, damage & spoilage of product to ensure freshness and quality 
  • Assist with produce displays and ensure proper pricing & signage of products 
  • Ability to work in fast-paced, but efficient & controlled manner  

Automotive Mechanic

Classic Dodge Jeep Ram
03.2017 - 08.2017
  • Keeps equipment available for use by inspecting and testing vehicles; completing preventative maintenance such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters
  • Maintain vehicle functional condition by listening to operator complaints, conducting inspections, repairing engine failures, repairing mechanical & electrical systems malfunctions, replacing parts and components 
  • Verifys vehicle service ability by conducting test drives and adjusting controls & systems 
  • Comply with state vehicle requirements by testing engine, saftey & combustion control standards 
  • Maintain vehicle records by recording service and repairs 
  • Contains cost by using warranty; elevating service & parts options 
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Updated job knowledge by participating in educational opportunities, reading technical publications 
  • Accomplish maintence & organization mission by completing related results as needed  

Automotive Mechanic

Eckert Hyundai
02.2016 - 03.2017
  • Keeps equipment available for use by inspecting and testing vehicles; completing preventative maintence such as engine tune -ups, oil changes, tire rotation and changes, wheel balancing, replacing filters
  • Maintain vehicle functionalcondition by listening to operator complaints, conducting inspections, repairing engine failures, repairing mechanical & electrical systems malfunctions, replacing parts and components 
  • Verifys vehicle serviceability by conducting test drives, adjusting controls and systems 
  • Comply with state vehicle requirements by testing engine, saftey & combustion control standards 
  • Maintain vehicle records by recoding service and repairs
  • Contains cost by using warranty, elevaluating service & parts options 
  • Keeps supplies ready by inventorying stock, placing orders and verifying reciepts
  • Updated job knowledge by participating in educational opportunities & reading technical publications 
  • Accomplish maintenance & organization mission by completing related related as needed

Customer Service Representative 2

Georgia Pacific Packaging
09.2011 - 05.2014
  • Communicate with customers (e.g. phone, email, or in person) to process orders, cancellations, product changes or clarify needs
  • Communicate changes, delays, requests to sales rep & customers
  • Coordinate/expedite product shipments & arrange pick-up of defective products 
  • Manage sales backlog by reviewing sales & release orders updating & completing orders
  • Resolve complaints concerning billing, products or services rendered
  • Partner with production employees on the floor to ensure flawless execution of customer orders 

Shipping Lead

GeorgiaPacific
08.1999 - 07.2007
  • Provided information to customers regarding expected deliveries and delays.
  • Input shipping information into freight forwarder system to generate bills of lading for each package or container.
  • Supervised team of 5 personnel and kept department on schedule.
  • Cultivated positive relationships with FedEx, UPS and DHL personnel.
  • Maintained current knowledge of practices and regulations for freight movements and package shipments.
  • Stacked and transported all overstock to storage areas.
  • Implemented strategic shipping policies to achieve long and short-term sales targets.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Oversaw scheduling for the day-to-day activities of 8  transportation employees.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Communicated with floor managers to determine merchandise placement.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Monitored department performance data to identify and avoid potential risks.
  • Inspected product load for accuracy and safely transported it around the warehouse.

Education

Automotive Technican

Universal Technical Institute, Irving, TX
2015

Skills

  • Flexible schedule
  • Customer service-oriented
  • Inventory control procedures
  • Expense control
  • Results-driven

work hand to hand with employees and help them with insurance password resets and other needs

each employee has to be able to go to myschedule to see there scheduled shifts. this requires a password. then they need help in rolling in health insurance. provide them with contact information for mental and living needs like who to contact in a mental crises.

Timeline

Sr.ops Rec Center - FedEx:Ground
05.2021 - Current
Security Officer - Imperial Security Inc
10.2018 - Current
Produce Clerk - Tom Thumb / Albertsons
08.2017 - 02.2019
Automotive Mechanic - Classic Dodge Jeep Ram
03.2017 - 08.2017
Automotive Mechanic - Eckert Hyundai
02.2016 - 03.2017
Customer Service Representative 2 - Georgia Pacific Packaging
09.2011 - 05.2014
Shipping Lead - GeorgiaPacific
08.1999 - 07.2007
Universal Technical Institute - , Automotive Technican

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Rhonda Stufflebean