Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Sullivan

Fort Worth,TX

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 1 year of experience providing quality administrative support to clients.

Overview

15
15
years of professional experience

Work History

Customer Service Advocate

Celerian Group Company
09.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Invoicing Clerk

Satzfyd Registration
03.2018 - Current
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Analyzed project commitments, cost flow and expenditures to support monitoring and reporting.
  • Tracked approved and unapproved invoicing to produce critical month-end metrics.
  • Prepared and emailed invoices to customers, processed payments and documented account updates.
  • Collected expense log reports and receipts to verify employee reimbursement requests.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Virtual Administrative Assistant

Satzfyd Regeistration
01.2018 - Current
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.

Customer Service

Celerian Group Company
12.2017 - 09.2018
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

No Degree - Business Administration

Friends University
Wichita, KS

High School Diploma -

East High
Wichita, KS

Skills

  • External Communications
  • Client Meetings
  • Office Supplies and Inventory
  • Human Resources Department Processes
  • Employee Timesheet Processing
  • Travel Planning
  • Microsoft Office
  • Billing and Coding
  • Data Verification
  • Status Updates
  • HIPAA Guidelines
  • Confidentiality and Data Protection

Timeline

Customer Service Advocate

Celerian Group Company
09.2018 - Current

Invoicing Clerk

Satzfyd Registration
03.2018 - Current

Virtual Administrative Assistant

Satzfyd Regeistration
01.2018 - Current

Customer Service

Celerian Group Company
12.2017 - 09.2018

No Degree - Business Administration

Friends University

High School Diploma -

East High

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