Rhonda Summerville
Chesapeake,VA
Summary
Qualified professional, with a proven track record of enhancing customer satisfaction and team performance. Adept in Microsoft Office and exceptional in verbal communication. Skillfully managed high-volume tasks and complex customer issues, achieving efficient claim resolutions and employee training outcomes, with a strong attention to detail and exceptional time management skills. Demonstrates strong problem-solving and organizational skills, prioritizing confidentiality, integrity and accuracy in all processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO, Government Employees Insurance
06.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Shift Manager
Popeye's Chicken
09.2013 - 02.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Benefits Administrator
Conduent
11.2019 - 04.2020
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Adhere to call center metrics and guidelines within established procedures
Education
No Degree - Medical Assisting
Tidewater Community College
Norfolk, VA09.2022
High School Diploma -
Salem High School
Virginia Beach, VA06.2015
Skills
- Microsoft Office ( Outlook, Excel, MS Word )
- Virtual Conferencing ( Skype, Webex, Zoom, Google Teams )
- Verbal Communication
- Customer Service
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Claims Specialist
GEICO, Government Employees Insurance
06.2023 - Current
Benefits Administrator
Conduent
11.2019 - 04.2020
Shift Manager
Popeye's Chicken
09.2013 - 02.2023
No Degree - Medical Assisting
Tidewater Community College
High School Diploma -
Salem High School
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