Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhonda Terry

Conroe,TX

Summary

Dynamic professional with a proven track record in the food service and retail sectors, notably at Five Guys. Excelled in roles requiring culinary creativity, exceptional customer service, and team leadership. Achieved significant sales growth through effective training and customer relationship management. Skilled in safe food handling and culinary techniques, consistently enhancing dining experiences and operational efficiency. Hardworking and enthusiastic Sales and Shift Manager trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Dependable Cook with expertise preparing foods in fast-paced settings. Efficient multitasker with talents in recipe management and development.

Overview

11
11
years of professional experience

Work History

Cook

Loredo Taco Company
07.2024 - Current
  • Prepared and served various food items in fast-paced [Type] environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Trained new emplyee's as well as myself, and managment.

Crew Member

Chick-fil-A
03.2024 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Waitress

Landry's Corporation - Saltgrass Steakhouse
09.2022 - 01.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Retail Worker

7-11 Convenience Store
03.2020 - 08.2021
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.

Sales Manager

Atrium Dispensary
04.2016 - 02.2020
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Shift Manager

Five Guys
04.2014 - 02.2016
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Managed staff hiring, training and supervision.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Education

GED -

Lone Star College
The Woodlands, TX
01-2025

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Strong attention to safe food handling procedures
  • Cooking techniques
  • Supply Restocking
  • Food Waste Reduction
  • Food Handler Certification
  • Culinary creativity
  • New Hire Training

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with team of 38 in the development of Major Sales Holiday.
  • Achieved 2 management positions by completing any sales or culinary task requested of me with accuracy and efficiency.
  • Achieved major increase in sales through effectively helping with new sales ideas as well as marketing and advertising.

Timeline

Cook

Loredo Taco Company
07.2024 - Current

Crew Member

Chick-fil-A
03.2024 - 07.2024

Waitress

Landry's Corporation - Saltgrass Steakhouse
09.2022 - 01.2023

Retail Worker

7-11 Convenience Store
03.2020 - 08.2021

Sales Manager

Atrium Dispensary
04.2016 - 02.2020

Shift Manager

Five Guys
04.2014 - 02.2016

GED -

Lone Star College

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Rhonda Terry