Lead Teller
Wesbanco
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Trained and mentored new tellers on customer service and transaction processes.
- Managed cash handling and balanced cash drawers at end of shifts.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Collaborated with team to implement process improvements for efficiency.
- Conducted performance evaluations, providing constructive feedback to staff.
- Monitored transaction accuracy, reducing errors in cash handling processes.
- Led team meetings to discuss goals, updates, and employee development strategies.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.