Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Rhonda Thrash

Rhonda Thrash

Houston,TX

Summary

Passionate and attentive cashier/customer service associate with a proven track record of providing great customer service Experienced personal care assistant with15 years of experience working with elderly adults, accompanying them to appointments, providing companionship, and performing general housekeeping tasks. Shift manager with22 years of experience supervising multiple teams of employees, organizing work schedules, updating procedures and policies, and performing customer service activities such as accounts receivable, billing, and payroll

Overview

11
11
years of professional experience

Work History

Front End Associate

Walmart
10.2022 - 12.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Shift Supervisor

Starbucks
12.2013 - 10.2022
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Managed the work of [x] employees, increasing crew efficiency by [x]%
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
  • Managed the work of [x] employees, increasing crew efficiency by

Education

High School Diploma - undefined

Jack Yates
Houston, Texas
07.1984

Skills

  • Customer service, Communication skills, Restaurant experience, Time management, Leadership, Home Health Care

Timeline

Front End Associate

Walmart
10.2022 - 12.2024

Shift Supervisor

Starbucks
12.2013 - 10.2022

High School Diploma - undefined

Jack Yates
Rhonda Thrash