Rhonda Tinney
Granbury,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owners
WOW Healthcare Solutions
03.2016 - 01.2020
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Assessed business requirements to forecast annual budgetary operational costs.
Application Analyst and Administrator
California Physician Reimbursement
10.2013 - 03.2016
- Supported daily operations and system maintenance procedures.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed troubleshooting, maintenance and optimization of [Software] applications.
- Provided training to clients in use of [Type] systems and applications.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Implementation Specialist
NextGen Healthcare Solutions
08.2004 - 10.2007
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Documented specialized data and requirements to address business demands.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Configured hardware, devices and software to set up work stations for employees.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Identified discrepancies to devise and initiate cost-effective solutions.
Education
Bachelor of Science - Registered Nurse
Excelsior College
Albany, NY01.1994
Associate of Applied Science - Nursing
Odessa College
Odessa, TX05.1987
Associate of Applied Science - Respiratory Therapy
Amarillo College
Amarillo, TX05.1980
Skills
- Exceeds all customer service skills
- Data analysis
- Articulate Communication
- Workflow analysis and improvement
- Team Player and Leader
- Attention to detail
- Verbal and Written Communication
Certification
- Licensed RN - 1994-present
- Respiratory Training (RRT) 1980-present
Timeline
Business Owners
WOW Healthcare Solutions
03.2016 - 01.2020
Application Analyst and Administrator
California Physician Reimbursement
10.2013 - 03.2016
Implementation Specialist
NextGen Healthcare Solutions
08.2004 - 10.2007
Bachelor of Science - Registered Nurse
Excelsior College
Associate of Applied Science - Nursing
Odessa College
Associate of Applied Science - Respiratory Therapy
Amarillo College
- Licensed RN - 1994-present
- Respiratory Training (RRT) 1980-present
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