Rhonda Tinney
Granbury,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Business Owners
WOW Healthcare Solutions
03.2016 - 01.2020
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Assessed business requirements to forecast annual budgetary operational costs.
Application Analyst and Administrator
California Physician Reimbursement
10.2013 - 03.2016
- Supported daily operations and system maintenance procedures.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed troubleshooting, maintenance and optimization of [Software] applications.
- Provided training to clients in use of [Type] systems and applications.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Implementation Specialist
NextGen Healthcare Solutions
08.2004 - 10.2007
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Documented specialized data and requirements to address business demands.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Configured hardware, devices and software to set up work stations for employees.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Identified discrepancies to devise and initiate cost-effective solutions.
Education
Bachelor of Science - Registered Nurse
Excelsior College
Albany, NY01.1994
Associate of Applied Science - Nursing
Odessa College
Odessa, TX05.1987
Associate of Applied Science - Respiratory Therapy
Amarillo College
Amarillo, TX05.1980
Skills
- Exceeds all customer service skills
- Data analysis and report creation
- Data Mapping
- Staff Management
- Workflow analysis and improvement
- Team Leader
Timeline
Business Owners
WOW Healthcare Solutions
03.2016 - 01.2020
Application Analyst and Administrator
California Physician Reimbursement
10.2013 - 03.2016
Implementation Specialist
NextGen Healthcare Solutions
08.2004 - 10.2007
Bachelor of Science - Registered Nurse
Excelsior College
Associate of Applied Science - Nursing
Odessa College
Associate of Applied Science - Respiratory Therapy
Amarillo College
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