RHONDA TONOLE
Dickinson,ND
Summary
Experienced professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
20
20
years of professional experience
Work History
Exclusive Agent
Horace Mann Insurance Companies
Dickinson, North Dakota
05.2021 - Current
- Cultivated new business by offering presentations on benefits & financial well-being to individuals and groups & exceeding Company Goals for New Agents.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Substitute Teacher
Teachers On Call-Dickinson School District
Dickinson, ND
01.2020 - 04.2021
- Teaching diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Working with students across multiple classifications and degrees of special needs to improve performance.
- Complete documentation of attendance, grades and other required details.
Office Manager
Shoreline Consulting, LLC.
Dickinson, ND
01.2020 - 04.2020
- Developed and implemented office management procedures to bring records into State & Federal compliance.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Presented new-hire orientation and Benefits changes for all personnel.
Procurement Clerk
Northland Industrial Specialties, LLC
Dickinson, ND
06.2019 - 11.2019
- Worked with Area Manager and service team members to understand supply needs and bring levels within desired tolerances.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Investigated and incorporated improved strategies to capture billing data and efficiently process invoices.
- Supervised and trained new staff.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Delivered comprehensive bid proposals for field repair/retrofit projects and gained client approval on costs.
Lead Sales Coordinator
STEFFES, LLC
Dickinson, ND
07.2018 - 06.2019
- Directed work of efficient team maintaining accurate sales, inventory and order documentation.
- Presented weekly with Area Sales & Manufacturing teams collaborating to identify potential obstacles and provide solutions.
- Trained new sales representatives on sales & inventory processes to reduce process gaps.
- Engaged in product training, demonstrations, consumer awareness and branding to raise awareness and revenues.
Administrative Assistant
Distribution Now
Mandaree, ND
05.2017 - 06.2018
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using SAP to facilitate on-time payment.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Special Education Teacher
Academy Of Higher Learning
Nampa, ID
06.2006 - 06.2015
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Instructed students with ASD, ADD, Sensory and Dyslexic disabilities.
- Implemented and coordinated school activities and events, including history, cultural and athletic events and activities.
Office Specialist 1
OR Dept. Of Corrections, SRCI
Ontario, OR
05.2005 - 05.2006
- Medical record keeping in compliance with Federal Law. Liaison with outside vendors.
- Order and delivery of small medical items and other duties as needed.
Claims Processor
ODS Health Plans
La Grande, OR
09.2000 - 11.2000
- Processing 125+ dental and medical claims daily with a 2% or less error rate within varying contracts.
Office Specialist 1
Eastern Oregon University
La Grande, OR
01.1999 - 09.1999
- Coordinate student and faculty information for 4 year undergraduate program.
- Refer & supply incoming students & faculty with appropriate information & direction. Manage and respond to incoming & outgoing correspondence. Manage office supplies.
- Supervise student workers.
- Maintain faculty schedules- travel arrangements & materials.
Sales Secretary
Fleetwood Homes Of Washington
Woodland, WA
05.1994 - 10.1998
- Prepared and presented information at various events.
- Audited a variety of internal & external information and programs to ensure proper production builds.
- Maintained detailed logs & ledgers on a variety of financial and product information.
- First point-of-contact for other departments and company liaison at industry events.
- Implemented & processed debits & credits to appropriate accounts. Secured lending to release homes for production.
Education
Business Administration
Northwest Nazarene University
Nampa, IDSkills
- Excellent Written & Verbal Communication
- Positive Working Relationships
- Documentation Coordination
- Resource Management
- Microsoft Office Suite
- Customer Relationships
- Problem resolution
- Customer service abilities
- Customer needs determination
- Customer complaint resolution
- Organizational skills
- Time management
- Schedule Management
- Internet savvy
- Information documentation
Additional Information
ND, SD & MT State Licensed Insurance Agent: P&C, Life & Supplemental
Certified Substitute Teacher, State of ND, Exp. 7-4-2024
Social Media Management Certification
Franklin Covey Time Management
PEC Safeland
References
Laura Hazelip: Educational Consultant ; 208-250-4378
Brad Kubas: Inventory Specialist, MidCo; 701-690-1894
LeeAnn Shively-Brown: General Manager, Long-X Liquor Store; 406-632-3500
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Exclusive Agent
Horace Mann Insurance Companies
05.2021 - Current
Certified Substitute Teacher
Teachers On Call-Dickinson School District
01.2020 - 04.2021
Office Manager
Shoreline Consulting, LLC.
01.2020 - 04.2020
Procurement Clerk
Northland Industrial Specialties, LLC
06.2019 - 11.2019
Lead Sales Coordinator
STEFFES, LLC
07.2018 - 06.2019
Administrative Assistant
Distribution Now
05.2017 - 06.2018
Special Education Teacher
Academy Of Higher Learning
06.2006 - 06.2015
Office Specialist 1
OR Dept. Of Corrections, SRCI
05.2005 - 05.2006
Claims Processor
ODS Health Plans
09.2000 - 11.2000
Office Specialist 1
Eastern Oregon University
01.1999 - 09.1999
Sales Secretary
Fleetwood Homes Of Washington
05.1994 - 10.1998
Business Administration
Northwest Nazarene University
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