RHONDA TOOGOOD
Grand Rapids,MI
Summary
Energetic and personable professional with strong aptitude for relationship building and strategic thinking. Possesses in-depth understanding of market dynamics and customer behavior, coupled with expertise in data analysis and negotiation. Dedicated to driving growth and maximizing account potential through innovative solutions.
Overview
38
38
years of professional experience
Work History
National Account Executive
Charter Industries / Teknaform
09.2014 - Current
- Results oriented and dedicated professional with extensive experience in territory management, driving revenue growth, and enhancing customer satisfaction
- Managed a large account base with a variety of different customers including architectural millwork, store fixture manufacturing, office furniture, kitchen & bath and distributors
- Promoted to National Account Executive in 2022 after years of exceeding sales goals
- Proven track record in conducting weekly sales calls, balancing customer servicing and directed cold calling efforts
- Adept at conducting market analysis, identifying top accounts and developing effective sales strategies
- Established an efficient travel schedule to have the most impact on key accounts
- Produced significant territory growth and established a history of landing new customers
- Strong verbal communication skills fostering effective client relationships
- Excellent references upon request
Senior Living Sales Consultant
A Place for Mom
10.2012 - 08.2014
- Responsible for educating and guiding families on all the options of senior care, housing and resources available in the Michigan market
- Followed leads through the sales and search process from initial inquiry to move in
- Established very effective inside sales and customer service skills to uncover objections and provide guidance to families
- Built excellent relationships with partner communities and home care agencies through visits, phone conversations and community tours that benefited my entire team
- Networked with appropriate agencies and institutions to develop referral sources for additional leads
- Responsible for revenue goals via moves to partner communities and converting leads into moves
- Provided an excellent customer experience for families
- Converted 10% of new leads into new moves which was above goal
- Referred 50% of new leads to partner communities every month
Inside Sales Agent
Farmers/ Foremost Division
03.2012 - 08.2012
- Quoted, sold, and booked insurance premiums for property and casualty products for a specialty lines insurer via inside sales leads
- Reviewed risks and used appropriate judgment as to when to accept and approve business
- Used appropriate questioning with customers to help understand their insurance needs
- Worked with underwriters to gain approval when needed
- Followed guidelines and practices for 50 states
- Quickly learned and gained success in new sales industry and in call center environment
- Currently licensed and in good standing in all 50 states in property and casualty lines
Senior Oncology Therapeutic Specialist
sanofi-aventis Oncology
05.2002 - 09.2009
- Marketed and promoted oncology products to healthcare professionals, institutions, and cancer centers within territory
- Developed and maintained an in-depth knowledge of the oncology market
- Provided education to healthcare providers with approved data and programs
- Developed a local strategy and business plan to generate increased sales in territory
- Delivered sales performance to ensure sales forecasts
- Worked with other sales specialists to coordinate selling efforts
- Awarded 2008 National Sales Champion
- Achieved Year End Rank in2008 of 3 out of 28 Therapeutic Specialists/took over territory starting at28/28 in rank
- Represented sales team at major medical conferences including ASCO, San Antonio Breast Conference, Lynn Sage Breast Conference, U of M Cancer Update, and MSHO Annual Meeting
- Promoted in 2007 to Oncology Therapeutic Specialist gaining responsibilities for University of Michigan, Michigan State University, and Spectrum Health System
- Achieved excellent sales results in 2006: 2nd half results at108.4%
- Selected as District Sales Trainer in 2004 and 2005
- Served as guest trainer in home office to mentor new oncology team members
- Selected to the Breast Cancer Advisory Committee in2004
- Involved in annual brand planning for the marketing team
- Awarded for Outstanding Sales Achievement in 2002 for the Top5 Regional Taxotere Award
- Selected in 2002 to participate and complete the MD Anderson Preceptorship program held in Houston, TX
Senior Professional Sales Primary Care
sanofi-aventis
03.1993 - 05.2002
- Marketed products in the areas of diabetes, cardiovascular, asthma, allergy, and antibiotics to primary care and other specialty physicians within territory
- Awarded 2001 Regional Distinguished Sales Performer
- Achieved 2001 National Ring Award with 134.5% Sales Achievement
- Launched new product Lantus at 221% of quota ranking 15 in nation out of 472 representatives
- Selected as District Sales Trainer in 2001, 1999, and 1998
- Successfully trained and mentored numerous new representatives throughout the district and region
Professional Sales Representative
Miles Pharmaceuticals (now Bayer)
01.1991 - 03.1993
- Successfully launched new IV antibiotic at 157% of sales quota
- Secured hospital formulary acceptance in 100% of hospitals
- Award winner in 1991 for exemplary participation and teamwork
Territory and Key Accounts Manager
Warner-Lambert Consumer Products
09.1986 - 12.1990
Education
Bachelor of Science - Marketing
Ferris State University
Big Rapids, MISkills
- Client engagement
- Territory management
- Data-driven insights
- Industry expertise
- Financial acumen
- Goal oriented
- Client relationship building
- Sales presentations
- CRM proficiency
- Account management
Timeline
National Account Executive
Charter Industries / Teknaform
09.2014 - Current
Senior Living Sales Consultant
A Place for Mom
10.2012 - 08.2014
Inside Sales Agent
Farmers/ Foremost Division
03.2012 - 08.2012
Senior Oncology Therapeutic Specialist
sanofi-aventis Oncology
05.2002 - 09.2009
Senior Professional Sales Primary Care
sanofi-aventis
03.1993 - 05.2002
Professional Sales Representative
Miles Pharmaceuticals (now Bayer)
01.1991 - 03.1993
Territory and Key Accounts Manager
Warner-Lambert Consumer Products
09.1986 - 12.1990
Bachelor of Science - Marketing
Ferris State University
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