Summary
Overview
Work History
Education
Skills
Professional and Personal References
Quote
Timeline
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Rhonda Turner

Rhonda Turner

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment. Forward thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

20
20
years of professional experience

Work History

Store Manager Ladder

Dollar General Store
07.2019 - Current
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Office Manager

Blackland Excavation
01.2021 - 10.2023
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Payroll
  • Created Contracts for Clients

Manager

Sue's Roost
07.2017 - 06.2019
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.

Balance Billing Supervisor

WellCare Ins.
01.2011 - 05.2017
  • Trained team members on new Medicaid guidelines
  • Assisted Clients in resolving billing issues with Providers
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Worked with multiple departments to check proper billing information.
  • Read and Resolved Claims

Education

High School Diploma -

Woodland Hills Christian Academy
Alexander, AR

Skills

  • Data Analysis
  • Sales professional
  • Bank deposit procedures
  • Inventory Control
  • Systems and software expertise
  • Sales Promotions
  • Performance Improvement and Employee reviews
  • Relationship Building
  • Records Organization and Management as well as Multitasking and Organization
  • Excellent Customer Service Skills
  • Quick Books

Professional and Personal References

  • Mike Flippen

     Route Sales Manager for Coca-Cola

     (903) 249-7485

  • Catana Yarnell

     Hub Director RedRiver Co. 

     (903) 816-3961

  • Wendy Frank

      Insurance Agent

      (903) 469-9955

  • Shannon Ruckman

     (270) 222-1594

  • Rebecca Crawford

     City of Deport Secretary

    (903) 249-2555

  • Lance Northam

     Order Replenishment Merchandiser Coca-Cola

     (903) 249-5924

Quote

Knowledge is Power, and Change brings Growth
Vivian Shelton (Mom)

Timeline

Office Manager

Blackland Excavation
01.2021 - 10.2023

Store Manager Ladder

Dollar General Store
07.2019 - Current

Manager

Sue's Roost
07.2017 - 06.2019

Balance Billing Supervisor

WellCare Ins.
01.2011 - 05.2017

High School Diploma -

Woodland Hills Christian Academy

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Rhonda Turner