Rhonda Vasconcellos Gay

-Call Center Representative

-provide a single point of contact for all non-emergency

• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Documented and detailed calls and complaints using the call center's CRM database.

-City services utilizing state-of-the-art telephone and interactive computer systems

-respond to phone inquiries from the public

-provide customer service and information to many different agencies

-Looking up a department for property exemption-related data

- Research for data on property valuation, tax exemptions, abatements, income tax, and real property transfer tax.

- Registering new homeowners and tenants

- Updating paperwork

- Receiving payment for various business transactions

- Filing and data entry

- Taking customer’s complaints and phone calls

- Monitoring three gates

- Prioritize log facilities regarding patients’ emergency medical transport. and dispatch incoming calls from medical transport.

- Inspect drivers’ log sheets and vehicles to ensure readiness for the next shift.

- Transporting patients to and from hospitals, nursing homes, and treatment care facilities.

Providing medical assistance to sick patients before and during transport to ensure safe arrival to destination.

• Managed communication between associates and management, addressing key issues and needs.
• Observed each team member to carry out duties and provided constructive criticism.

- Entering and retrieving statements, cardholder, and account information for various banking departments.

• Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Filing, typing/ data entry, and front desk reception

- Shipping and Receiving Clerk

- Process purchasing orders

-Document all cash deposits

• Handled cash transactions and maintained sales and payments records accurately.