Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Voyles

Temple,GA

Summary

With a proven track record at Jane's Rental LLC and Estate, I excel in optimizing billing and enhancing customer relations, showcasing my clear communication and multitasking abilities. My strategic approach led to significant service improvements, underlining my commitment to professionalism and reliability in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Office Manager

Jane's Rental LLC and Estate
10.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Dental Office Manager

James Allen Henson JR. DDS -Retired
05.2017 - 10.2023
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
  • Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.

Dental Office Manager

Dr. Mark Caceres DMD- Retired
01.2010 - 05.2017
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.

Education

No Degree -

Chattahoochee Technical College
Dallas, GA

Expanded Dental Assistant

Dental Careers Institute
Marietta, GA
05-1991

Skills

  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Credit and collections
  • Payroll and budgeting
  • Mail handling
  • Scheduling
  • Customer Relations
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Professionalism
  • Time management abilities

Timeline

Office Manager

Jane's Rental LLC and Estate
10.2023 - Current

Dental Office Manager

James Allen Henson JR. DDS -Retired
05.2017 - 10.2023

Dental Office Manager

Dr. Mark Caceres DMD- Retired
01.2010 - 05.2017

No Degree -

Chattahoochee Technical College

Expanded Dental Assistant

Dental Careers Institute

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Rhonda Voyles