Rhonda Waldrop
Canton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Team Leader
Pilz Automation Safety, L.P.
08.2004 - 03.2025
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attracted potential customers by answering questions and suggesting information about other products and services.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Recommended new products.
- Handled day-to-day customer contact via phones, faxes and emails.
- Used SAP / CRM to keep records of customer interactions, customer accounts and file documents.
- Opened and maintained many customer accounts including top customers by recording account information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Provided ongoing guest service.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained new personnel regarding company operations, policies and services.
- Entered orders into SAP computer database system. SAP experience since 2008.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Highly adaptable to new challenges and environments.
- Self motivated to learn new skills quickly.
Education
High School Diploma -
Romulus High School
Romulus, MISkills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Calm and Professional Under Pressure
- Customer Account Management
- Order and Refund Processing
- CRM Software
- Responding to Difficult Customers
- Verbal and Written Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Patient and Empathetic
- Administrative and Office Support
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
.
I love meeting new people. I have a great sense of humor and get along well with others. Baking is my passion. I love learning and enjoy trivia and Jeopardy. I love spending time with my family, friends and my dog Zeva.
Timeline
Customer Service Team Leader
Pilz Automation Safety, L.P.
08.2004 - 03.2025
High School Diploma -
Romulus High School
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