Rhonda Walters

• Greet patients and family members on the day of surgery to provide an overview of what they can expect to happen while in Same Day Surgery
• Provide the family member the patient case ID# for the patient tracking board that gives them the surgery status of the patient while waiting
• Interact courteously and effectively with the patients, family members, nurses and the physicians/surgeons
• Communicate with the charge nurse from the Pre-Admission Testing Department in preparation of the next day's surgery schedule
• Receive calls from the Post-op Phase I unit nurses to provide updates to the family of the patient, Receive calls from Surgeons to coordinate quick meeting with patients’ family
• Communicate with EVS housekeeping and the Engineering Department to place service requests
• Prepare patient charts into the future for upcoming surgeries which aids the nursing staff
• Print surgery schedule from EPIC computer program to prepare patient charts, print physician’s orders for antibiotics needed to fax to the pharmacy to be filled for the patients
• Monitor and maintain office supplies
• Use of Microsoft Excel and Word, Right Fax, Outlook, Teams, Workday for company training videos, API for time keeping, scanning document to patient charts
• Perform routine clerical duties to ensure department efficiency
• Exhibit a positive and professional image and consistently provide help to patients family/visitors on day of surgery
• Assist the Administrative Assistant of Perioperative Surgical Services with clerical tasks

• Performed assigned data entry with accuracy in various bank systems for the completion of the job function
• Sorted “in-mail” primarily consisting of customer bill payment checks for loans
• Organized and completed work accurately in accordance with established measures/deadlines and assigned goals
• Data entry of customers “in mail” loan payments into bank “Navigator” software program, Ensured daily block balanced and matched with calculator tape total
• Scanned in customers loan payment checks in the banks electronic check reading machine to ensure entries are balanced (mass quantity)
• Use software program “eSigna” check writing, daily data entry for printing cashier’s checks for loan payoff overages and escrow refund overages.
• Received and reviewed incoming email accounting tasks, reached out to co-workers in other departments as needed, entering transactions, verifying accuracy. Preparing, editing, distributing and/or correcting specialized and/or complex documents
• Utilized multiple system applications via computer processor
• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information
• Use of office machines: copier and printer, scanned documents; 10-key keyboard and 10-key calculator; data entry by touch, Microsoft Word, Microsoft Excel, Outlook and Lotus Notes
• Prepared email communication attaching spreadsheets with compiled data on a daily basis within the loan servicing department
• Conducted necessary teamwork with coworkers and managers within the loan servicing department and other departments to complete required tasks

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phones (3-5 incoming lines), electronic scheduling software (Abacus) for all appointments for the attorney/owner
• Provided information to clients regarding their case, communicated with opposing counsel/attorneys and with court clerks
• Prepare legal documents and correspondence of legal nature, such as pleading documents, judicial documents using legal software program in word processor;
• Entered detailed data/information on a daily basis for each client’s profile in Abacus software program
• Maintained daily appointment calendars. Schedules and coordinates meetings which may include with the clients, opposing attorney, travel and lodging arrangements
• Received cash, checks and completed credit-card transactions from clients
• Document control of electronic documents/files; structured and maintained client file system which organizes materials to ensure quick accessibility via physical file and electronic file system to match physical file
• Filing case documents in client file folder, scanning, faxing, email communications with clients and attorneys and made court runs for filing judicial documents with the court
• Trained new employees; responsible for ordering office supplies, maintaining a clean office environment, open and sort mail

Ensured regulatory compliance by consistently updating and archiving essential documentation in accordance with established guidelines.

• Reduced processing time for incoming documents with efficient review, classification, and indexing procedures.
• Examined and evaluated the format and function of excel spreadsheets for the fuel pump specifications
• Developed new and improved existing forms of the format, usage and control
• Revised fuel pump instruction sheets using Excel spreadsheet per production engineer’s requests
• Reviewed varies specifications characteristics form necessity, completeness, design, text, size and color of paper, style of typeface and number of copies needed for production
• Designed, drafted and prepared finished fuel pump instructions, checksheets and specifications for new or modified forms for the company’s manuel