Rhonda Ward
Edgewood
Summary
Dynamic Assistant Manager at Pioneer Ace Hardware with proven expertise in inventory management and team leadership. Enhanced operational efficiency by reducing discrepancies and fostering a collaborative work environment. Skilled in money handling and customer service, consistently achieving high performance standards while optimizing costs and improving employee productivity.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Pioneer Ace Hardware
06.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Store Co-Manager
Marshall Retail Group
09.2015 - 05.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Hired, trained and evaluated personnel in sales and marketing.
- Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Porter
Colorado Belle Casino Resort
07.2012 - 09.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Home Health Aide
Coordinated Home Health
04.2010 - 06.2011
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Office Manager
Siltec
03.2009 - 09.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Intern
Ambrosio Guillen Texas State Veterans Home
08.2008 - 10.2008
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
Office Manager
D. M. Dickason
10.2005 - 07.2007
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cashier
Walmart
07.2000 - 10.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Vocational - Medical Office Specialist
Kaplan College
El Paso, TX06-2008
High School Diploma -
Parkland High School
El Paso, TX06-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Inventory management
Timeline
Assistant Manager
Pioneer Ace Hardware
06.2023 - 03.2025
Store Co-Manager
Marshall Retail Group
09.2015 - 05.2023
Porter
Colorado Belle Casino Resort
07.2012 - 09.2015
Home Health Aide
Coordinated Home Health
04.2010 - 06.2011
Office Manager
Siltec
03.2009 - 09.2009
Intern
Ambrosio Guillen Texas State Veterans Home
08.2008 - 10.2008
Office Manager
D. M. Dickason
10.2005 - 07.2007
Cashier
Walmart
07.2000 - 10.2005
Vocational - Medical Office Specialist
Kaplan College
High School Diploma -
Parkland High School
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