RHONDA WATSON

Duty Station is Hartville Mo. 65667 Area 4E Offices include Houston, and West Plains Missouri.

• Monday-Friday 40 hours a week
• Have been classified as a GS 7/GS 9 for positions with Rural Development.

• Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
• Actively participated in training sessions to enhance professional skills that positively impacted job performance.
• Proofread and edited documents for accuracy and grammar.
• Proficiently conduct all the mailings for Natural Resource Conservation Service Area 4 E in southern Missouri Approximately 1000 certified letters yearly. Pre Approval of applications, payment forms requiring signatures, modification documents, forms for qualification process. Adjusted Gross Income (941), Farm Operating Plan for Payment Eligibility.
• Contract document maintenance Conservation Stewardship Program (CSP) ; Environmental Quality Incentives Program (EQIP) contracts 386 current. 350 Active applications for physical year 2024 for these 2 programs.
• Contact participants regarding modifications, program pre-approvals, deferred applications, official form(s) signature(s). Notification of supplemental payments most recent Post Inflation Supplement Payment (PISP). Addressing inflationary cost increase for necessary items used in completion of Contract Practices.
• Develop spreadsheets to monitor, track contract manage (PISP) payments, for updating Staff and District Conservationist.
• Developed and implemented strategies to streamline document management.
• Performed wide-ranging administrative, financial and service-related functions.
• Conduct contract financial reviews for verification of funds availability and correctness, coordinate with District Conservationist findings, analyze data for any incorrect figures, research to provide correct amounts or reasoning of indiscretions. According to program regulations guidelines and standards set forth in National manuals and bulletins. 440 M Part 530 Working Lands Conservation Programs Manuals.
• Prepare and develop spreadsheet to analyze contract status, track contract modifications, out of compliance, uploaded required documents postal receipts for certified time frame requirements. Contract obligation, pre approval, approvals, letter mailings.
• Member and active in program issue correcting TEAM for Conservation Desk updates, working with Steve Wilson and Peggy Gibford, solutions TEAM FOR systems and procedures enhancements.
• Reduced client complaints by implementing a more effective customer service strategy.
• Identified areas for cost reduction, leading to significant savings without compromising quality.
• Manage electronic files, collect data, generate reports, prepare spreadsheet to address contract status, update Contract Planners and District Conservationist to any contract management issues that report(s) have disclosed.
• Work closely with Natural Resource Conservation planners to quickly remedy contract concerns, by calling, emailing, texting or going to meet participants face to face. Support a TEAM effort to accomplish superb customer service and contract compliance.
• Address incoming email for payment review for participant completion of practice(s) conduct the review, follow guidelines to verification of the participant, individual, LLC or Company, account information for payment deposit. Complete payment review with USDA software programs. Reply to District Conservationist for payment completed.
• Communicate with Area 4 Field office staff/planners through email or teams channels.
• Monitor required supplies, address request from staff for supplies, conduct research on GSA Advantage website for supplies in accordance to Acquisition policies. Forward purchase request to Area Office Staff.
• Conduct vehicle inspections Quarterly, prepare mileage reports, administer vehicle maintenance and or needed repairs. Communicate with vendors for bidding, price negotiations, prepare bid award, electronically file receipts for completed repairs, maintain vehicle files, receipts, inspections notices, excel data files, for 10 USDA vehicles.
• Travel to other Field offices to file contact/application documents, postal receipts, letters and forms. Conduct vehicle inspections, and maintenance. Provide Field Office Staff with Administrative support and onsite contract management.
• Licensed user of BOX/ONE SPAN for Certified emailing documents for e sign.

Hours: 15-40 depending on the time of year and the season.

• Managed company operations with responsibility for profit and loss, inventory assessment, negotiate with venders for purchase of inventory.
• Advertise, review, process applications, interview, hire, train new employees, schedule shifts, maintain time/attendance, payroll.
• Daily operations of dairy cattle, managed lactating cattle, non-lactating cattle, daily care and raising of baby calves.
• Assist with forage production, analysis dairy cattle feed program.
• Assist with management of 100 cow/calf pairs, bred heifers, yearlings, weanling cattle.
• Managed entertainment, hosted/planned Annual Association Events, pasture walks, travel plans, booked reservations.

Hours worked: 32 hours weekly 6 am-3pm

Monday, Wednesday, Friday, Saturday, Sunday.

• Enhanced store organization by accurately stocking shelves and maintaining inventory control.
• Performed inventory control, such as counting, and stocking merchandise.
• Examined and inspected stock items for defects and reported damages to supervisor.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
• Collaborated with team members to maintain a clean, organized work environment.
• Greeted customers and directed to requested products.
• Answered customer questions and provided detailed product information.
• Improved customer satisfaction by assisting shoppers in locating desired products quickly.
• Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
• Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
• Assisted in the tracking of damaged goods for return processing according to company policies.
• Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
• Consistently lifted materials weighing as much as 50 pounds.
• Monitored inventory levels in stockrooms and alerted management to any discrepancies.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Recorded daily activities for inventory control.
• Managed timely and effective replacement of damaged or missing products.
• Completed inventory accounts to keep records current and promote accurate ordering.

Hours worked weekly: 35-40 or more as needed: Monday-Saturday.

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Distributed Rural Route mail to residences and business according to route detail. Collected mail and packages from route customers.
• Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
• Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
• Observed traffic and safety regulations for safe transport and delivery of mail.
• Served as contact for route when purchasing postal stamps or supplies, received cash and made change for purchases.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Handled mail and packages with care to prevent damage during delivery.
• Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
• Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.

Hours worked weekly: 20= Wednesday 1pm-5pm Saturday-Sunday 9am-5pm shift

• Maintained order and cleanliness , of workspaces to conform to State Health codes.
• Complied to State service standards for meal and snack requirements to provide juveniles with nutritional food.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients between meals.
• Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Verified prepared food met standards for quality and quantity before serving to juveniles and staff.
• Prepared lunch, dinner and an afternoon snack to Juveniles held in facility and on duty staff.
• Posses ability to alter meals for increase or decrease of juvenile population, facility maximin holding capacity 25 beds. Staff members per shift 4-5 depending on facility requirements per capita.

Business Hours were: 9am-4pm Monday-Friday Weekend by appointment. 35-45 hours weekly.

• Managed operated Real Estate business/office.
• Management of office supply purchases, office equipment purchases maintenance, communicated with vendor for leases, troubleshooting, opened repair tickets with equipment venders to address service updates or repairs.
• Managed building lease, monthly lease payment.
• Managed Office requirements for internet providers, telecommunications.
• Managed office/business expense reports, reconciled credit card purchases.
• Managed real estate transactions from initiation to closing.
• Prepared market analysis statistics and bid presentation for buyers and sellers.
• Verified Credit worthiness, employment, income to debt ratio to assist buyers’ ability to obtain loan proceeds prior to contractual agreement. To assure solid offer to purchase agreements, (which was a win win for both buyer/sellers.)
• Communicate with buyer (customer) to define what type of home square footage, bedrooms baths were needed to fulfill their requirements, acreage or lot, price range, to be able to come to an agreement for purchase of real estate.
• Negotiated between sellers and buyers to achieve accepted sales contract.
• Provided buyers physical and virtual tours of properties.
• Provided Buyers with loan programs, verification assistance for first time home buyers. Informed buyers of programs available, terms and requirements for the different types of programs, and terms of loans associated with the programs.
• Analyzed closing documents, HUD statements, for accuracy. Communicated with Closing Company or lender to address any errors found. Assure both buyer/seller of closing document correctness. Address, answer question in regards to closing fees, title insurance (chain of title issues) to provide a CLOSED transaction.
• Reviewed final real estate transactions and accurately reconciled funds.
• Interviewed hired, trained, and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
• Managed agents’ sales commissions/payroll.
• Founded real estate agency and recruited agents to build operations from ground up.
• Producer of 1,000,000. In gross sales yearly.
• Promoted a TEAMWORK environment for staff/associates.
• Composed written OFFICE AGENCY policy manual as required by the Missouri Real Estate Commission, to conform with compliance regulations.