Rhonda W

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

• Scrum Master/Agile Methodology Certification, 001270926, Scrum Alliance
• Helping Clients Prepare for the Worst Certification, The Institutes
• Texas All Lines Claims Adjuster License, 2755144, Texas
• Florida All Lines Claims Adjuster License, W513731, Florida
• Risk Management Certification - In Progress

• CHUBB INSURANCE, 06/2022, Present, Digital Adjusting Team Senior Property Claim Specialist, Interpreting and managing multiple luxury high-end complex Commercial and Personal Property Multiline complex claims simultaneously across Chubb's footprint. Proficient in handling catastrophe (CAT) and weather-related claims, Utilize digital technology including Symbility to evaluate damage, scope, and estimate claims virtually, ensuring accuracy and efficiency. Utilizing Inspectors, Independent Adjusters, Engineers, and Forensic Accountants when necessary., Provide exceptional customer service, promptly responding to inquiries, addressing concerns, and keeping clients informed throughout the claims process. Refer claims to SIU when applicable
• STATE FARM MUTUAL INSURANCE, 07/2021, 06/2022, Inside Home and Commercial Stewardship Claims Specialist, Interpret and manage multiple, low- to mid-range commercial and personal property claims simultaneously within 51 jurisdictions, determining coverage, liability, and amount owed to the insured. Employed best-estimating practices using ClaimsXperience, Xactimate, and XactContents software, Conduct thorough, well-planned claims investigations, working closely with insured, attorneys, insurance carriers, contractors, cause and origin engineers and construction/trades workers, public adjuster vendors, and witnesses, Deliver outstanding customer service and support in keeping insured informed of claim progress and providing explanations for denied or suspended claims
• STATE FARM MUTUAL INSURANCE, 12/2018, 07/2021, PIP/MPC Claims Specialist, Charged with verifying and managing up to 200 first-party auto injury claims—non-attorney repped and attorney repped—evaluating injuries and coverage with cross-state handling when required. Interfaced with insured, physicians, attorneys, and insurance carriers to investigate claims and determine payments when appropriate, Leveraged outstanding customer service and a strong understanding of legal liability and state tort/case law to investigate PIP/MPC auto claims, TNC claims with Uber and Lyft., Collaborated closely with colleagues from other departments to refer claims for potential fraud or other reasons; delivered instructions and guidance to claims associates
• COGENT COMMUNICATIONS, 05/2018, 12/2018, Account Manager, Built client base and generated revenues by pursuing sales leads and potential business opportunities in territory covering U.S. East Coast and parts of Canada that targeted SMB and mid-level corporate market segment, Determined specific product and service needs of property managers and business owners in company’s fiber-powered buildings and delivered targeted sales presentations. Also conducted lobby events and building walk-throughs, Remained current on emerging market conditions, challenges, and opportunities, approaching clients to update or upsell their plans
• CHARTER (Spectrum), 02/2018, 05/2018, MDU Account Manager, Promoted and grew Spectrum business at various properties by cultivating productive relationships with manager and leasing agents and coordinating marketing events with senior management and vendors, Communicated regularly with customers in Spectrum-contracted buildings to determine product and service needs, propose solutions, and close on sales agreements, recommended bulk products when available, Played an important role in working with account executives and customers to ensure the achievement of all contractual obligations, as well as tracking and notifying all parties of impending contract expirations
• AT&T TELECOMMUNICATIONS COMPANY, 12/2015, 11/2017, Customer Service Representative, Recommended and sold a wide range of company’s products and services through targeted consultation and guidance with customers. Resolved customers’ issues and complaints, issuing credits when appropriate., Demonstrated creativity and critical thinking skills in retaining customers through use of pricing and service strategies, Chosen to participate in company’s management development program
• SPECTRUM BUSINESS ENTERPRISE MARKET SOLUTIONS, 04/2014, 10/2015, Fiber & Erate (K-12) Account Manager & Coordinator, Strengthened efforts of sales agents and regional sales managers by managing set-up of quick quotes, ROIs, proposals, and contracts and other documents, as well as inputting new orders for fiber, TV, data, and telephony services using Salesforce application, Served as critical resource in ensuring accuracy and completeness of orders generated by local and national agents and channel managers, as well as ensuring validity of agreements and absence of channel conflicts