Rhonda Webb
Gordon,AL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Trustworthy and dedicated with 30 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
33
33
years of professional experience
Work History
Customer Service Associate Cashier
Winn Dixie
09.2015 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Leader/ Receiver
Tractor Supply Company
07.2012 - 03.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
- Adhered to storage plans with proper product placement and organization.
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Verified shipment contents against paperwork and noted discrepancies.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
- Tagged and prepared new merchandise for retail sales.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Manager of Operations
Dan’s Discount Feed And Fence
12.2001 - 12.2011
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Provided essential nutritional and growth requirements for customers animals.
Health Care Services
Dr. Louis Radnothy D.O.
08.1996 - 12.1999
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Admissions Supervisor
Florida Hospital Waterman
11.1987 - 05.1995
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
No Degree - Pharmacy Technician
U.S. Career Institute
Fort Collins, CO12.2023
High School Diploma -
Umatilla High School
Umatilla, FL05.1984
Skills
- Customer Relationship Management
- Customer Service
- Project Management
- Quality Assurance
- Inbound and Outbound Calling
- Safety Regulations
- Customer Service and Assistance
- Problem Resolution
- Inventory Control
- Calm and Professional Under Pressure
- End Cap Placement
- POS System Operations
- Account Updating
- Refunds and Exchanges
- Policy and Procedure Adherence
Timeline
Customer Service Associate Cashier
Winn Dixie
09.2015 - 10.2020
Team Leader/ Receiver
Tractor Supply Company
07.2012 - 03.2014
Manager of Operations
Dan’s Discount Feed And Fence
12.2001 - 12.2011
Health Care Services
Dr. Louis Radnothy D.O.
08.1996 - 12.1999
Admissions Supervisor
Florida Hospital Waterman
11.1987 - 05.1995
No Degree - Pharmacy Technician
U.S. Career Institute
High School Diploma -
Umatilla High School
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