Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda White

Fort Worth,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Cultivated professional working relationships with peers and supervisors.
  • Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies

Store Manager

Subway GS Dallas
10.2015 - 02.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.

Education

GED -

Texas Adult Learning Center
San Antonio, TX
06.1998

Skills

  • Schedule Management
  • Customer-Oriented
  • Inventory Control
  • Inventory Control and Record Keeping
  • Staff Scheduling
  • Negotiation
  • Staff Management
  • Inventory Management
  • Production Management
  • Financial Management
  • Staff Development

Timeline

Shift Supervisor

Starbucks
02.2022 - Current

Store Manager

Subway GS Dallas
10.2015 - 02.2022

GED -

Texas Adult Learning Center

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Rhonda White