RHONDA WHITLEY
Missouri City
Summary
Dynamic Customer Service Professional with 26 years of experience, seeking Remote Customer Service Representative role. Proven track record in delivering exceptional customer service and managing high-volume calls, with expertise in data entry, appointment scheduling, and insurance verification. Skilled in maintaining precision and professionalism, ensuring customer satisfaction and efficient service delivery.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cigna Health and Life Insurance Company
01.2022 - 12.2024
- Conducted and documented phone interviews for clients applying for Medicare Supplemental Benefits, ensuring thorough and complete submissions for Underwriting review
- Managed outbound calls to clients requiring interviews and efficiently handled incoming customer inquiries, directing them to appropriate departments as necessary
- Verified and accurately input client data into the system, maintaining high attention to detail and precision
- Provided professional and empathetic customer service, addressing client concerns with respect and efficiency
Radiology Representative
Houston Methodist Hospital Breast Center
11.2019 - 01.2021
- Coordinated diagnostic visit scheduling by collaborating with radiologists and ensuring accurate matching of referrals to visit types
- Identified and resolved paperwork inconsistencies to maintain efficient and accurate patient records
- Requested and collected prior external images for new patients to support comprehensive diagnostic evaluations
- Greet patients and check in for visits
Receptionist
Dr. Toshio Yamauchi- Pediatrics
08.2014 - 10.2019
- Managed patient check-ins and check-outs, including the collection of co-pays and outstanding fees, while ensuring a welcoming and efficient reception experience
- Coordinated transfer requests for medical records, managed patient appointments for follow-ups and initial visits, and promptly addressed discrepancies in paperwork
- Handled incoming calls with professionalism, directing them to appropriate staff and ensuring accurate validation of insurance details, enhancing overall service efficiency
Office Assistant
Texas Spine & Neurosurgery Center
11.2011 - 08.2014
- Managed patient check-in and check-out procedures, efficiently handling the collection of copays and outstanding fees
- Coordinated referral processes and managed acquisition of necessary images for follow-up and new patient appointments, ensuring seamless office operations
- Evaluated office documentation for accuracy and completeness to prevent delays and enhance team productivity
Education
Diploma -
WILLOWRIDGE HIGH SCHOOL
Houston, TX01.1988
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
Customer Service Representative
Cigna Health and Life Insurance Company
01.2022 - 12.2024
Radiology Representative
Houston Methodist Hospital Breast Center
11.2019 - 01.2021
Receptionist
Dr. Toshio Yamauchi- Pediatrics
08.2014 - 10.2019
Office Assistant
Texas Spine & Neurosurgery Center
11.2011 - 08.2014
Diploma -
WILLOWRIDGE HIGH SCHOOL
Similar Profiles
Rhonda WhitleyRhonda Whitley
Customer Service Representative at Cigna Health And Life Insurance CompanyCustomer Service Representative at Cigna Health And Life Insurance Company
ROKSHANA MANNANROKSHANA MANNAN
Database Administrator at Cigna Health And Life Insurance CompanyDatabase Administrator at Cigna Health And Life Insurance Company
AMIN SHAIKHAMIN SHAIKH
Manager – Group Operations & Project Management at Manipal Cigna Health Insurance Company LimitedManager – Group Operations & Project Management at Manipal Cigna Health Insurance Company Limited