Rhonda Wilhelm
Sidney,NY
Summary
Professional Secretary/Office Administrator with over 13 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Secretary/Office Administrator
Teamsters Local 693/317
Binghamton, NY
11.2011 - 12.2023
- Wrote and sent out correspondence to members and administrators
- Assisted members with work and insurance questions
- Acted as a Notary Public for office use and member use
- Upload documents into IBT database and entered information into Excel
- Filed necessary paperwork for grievances, mediations, and arbitrations
- Created form letters to make filing for PERB, NLRB, and AAA more efficient
- Issued renewal notifications letters for contracts that were expiring
- Updated social media and website with current events and pertinent information
- Specialized in ADA accommodations for members as an ADA Advocate
- Helped members find help before and after retirement such as grants, aid, etc
- Helped members with filing for unemployment as needed
- Created fillable forms and graphics for Agents at their request
- Helped troubleshoot computer issues for Agents and Office staff
- Had managed members initiation and dues payments, providing transaction receipts before it was moved out of office.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Handled sensitive information discreetly, maintaining confidentiality when managing member files.
- Built and maintained excellent member relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
Cafeteria Worker
Corning Community College Cafeteria
Corning, NY
08.2012 - 12.2012
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Substitute Teacher, Pre-k - 12
Bradford Central School Dist
Bradford, NY
03.2008 - 08.2011
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Waitress
Friendly's
Johnson City, NY
04.2010 - 06.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Front End Cashier
Wegmans
Corning, NY
02.2008 - 08.2009
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
Education
Corning Community College
Corning, NYDavis College
Binghamton, NYSkills
- Database Management
- Customer Service
- Supply Ordering
- Record Preparation
- Inter-Office Communications
- Multi-Line Phone Systems
- Effective Verbal and Written Communication
- Digital File Management
- Organization
- Mail Distribution
- Keyboarding Skills
- Problem Solving
- Record Keeping
- Confidentiality Maintenance
- Organizational Skills
- Multitasking Abilities
- Document Preparation
- Office Equipment Operation
- Document Retrieval
- Data Entry
- File Maintenance
- Document Scanning
- Teamwork and Collaboration
- Attention to Detail
- Proficient in Microsoft Office Suite: Word/Excel/Outlook as well as Adobe
- Contract Modifications
- Interpersonal Skills
- Time Management
- Active Listening
- Building Relationships
- Installing and Updating Programs
- Writing
- Problem Solving
- Quick Learner
- Conflict Management
- Adaptability
Profile Of Skills
Microsoft Office Suite: Word/Excel/PowerPoint/Outlook | Adobe | Data Entry | Communication | Contract Modifications | Interpersonal Skills | Multi-Tasking | Coordination | Time Management | Customer Service | Active Listening | Building Relationships | Inventory | Ordering Supplies | Editing Documents | Installing and Updating Programs | Filing Paperwork Away | Organization | Writing | Problem solving | Quick Learner
Certification
Notary Public, 03/2026
Professional Overview
Demonstrated ability to prioritize and handle simultaneous tasks and assignments
Aptitude for building strong individual relationships and providing high-level service
Enjoys taking on and learning new responsibilities and roles
8 years of experience as a Certified Notary Public
Capacity for working efficiently in both a team and independent working environment
Timeline
Cafeteria Worker
Corning Community College Cafeteria
08.2012 - 12.2012
Secretary/Office Administrator
Teamsters Local 693/317
11.2011 - 12.2023
Waitress
Friendly's
04.2010 - 06.2010
Substitute Teacher, Pre-k - 12
Bradford Central School Dist
03.2008 - 08.2011
Front End Cashier
Wegmans
02.2008 - 08.2009
Corning Community College
Davis College
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