Rhonda Williams
Phoenix,AZ
Summary
Results-oriented Network and Communications with an for customers .I currently attending My GED NOW to be fully equipped and grow with your company , with 14+ years of work experience in pleasing and building rapport with your clients/customers I aim to leverage a proven knowledge of customer communications, contract compliance, and customer retention skills to successfully fill the Work from home CSR role at your company. Frequently praised as hard-working by my peers, an customers/clients can be relied upon to help your company achieve its goals. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in english. Committed to resolving problems and maintaining accurate metrics and reports. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at home CSR/Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cashier
Wendy's
Tempe, AZ
01.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $[Amount] or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
SHIFT LEADER
Tacobell
Tempe, AZ
07.2017 - 04.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Remote Agent Mortgage Assistance
Iconic Results
Tempe, AZ
09.2020 - 05.2021
- Organized and coordinated meetings and conference calls with various individuals.
- Quoted prices and credit terms to prepare sales contracts.
- Increased company profits by 50% by exceeding individual daily sales goals.
- Advised customers about new products and assisted customers in determining best quote product for needs.
- Compiled lists of potential clients to develop and expand book of business.
- Called prospective clients in market area to explain products offered and qualify leads.
- Informed clients of policies and procedures.
- Provided customer service for quota inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
LOAN AGENT
PLS
Tempe, AZ
05.2015 - 10.2016
- Also insurance employees engaged effectively with customers and responds to issues efficiently
- Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment
- Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning
- Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation.
- Communicated with applicants to obtain loan application information and explain loan process.
- Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information.
Skills
Fast learner (retain informationCustomer serviceMangerCUSTOMER SERVICE AGENTArrange for debt repayment or establish repayment schedulesBased on customers' financial situationsLocate and notify customers of delinquent accounts by mailTelephone, or personal visits to solicit paymentAdvise customers of necessary actions and strategies for debtRepaymentPersuade customers to pay amounts due on credit accountsMerchandiseLocate and monitor overdue accounts, using computers and aVariety of automated systemsAnswer customer questions regarding problems with theirReasons for overdue payments and to review the terms ofSales, service, or credit contractsConfer with customers by telephone or in person to provideInformation about products or services, take or enter ordersCancel accounts, or obtain details of complaintsKeep records of customer interactions or transactionsRecording details of inquiries, complaints, or comments, as wellResolve customers' problemsPayments, or arrange for billingRefer unresolved customer grievances to designatedDepartments for further investigation
Telemarketing expertise
Knowledgeable in [System]
Daily workflows
Account management
Creative problem-solving
Cash Handling
Multitasking Abilities
Critical Thinking
Timeline
Cashier
Wendy's
01.2022 - Current
Remote Agent Mortgage Assistance
Iconic Results
09.2020 - 05.2021
SHIFT LEADER
Tacobell
07.2017 - 04.2022
LOAN AGENT
PLS
05.2015 - 10.2016