Rhonda Williams

Direct customer support involving use of Murphy Drive app and website

• Provide responses to emails with resolve for issues
• Offer backup phone support during abundant calls for immediate points of escalations
• Follow up on tickets for accurate and timely resolutions
• Perform any other related duties to ensure sufficient customer care needs are met
• Network with team members to meet requirements for department goals
• Train other agents to assist in team building and implementing core competencies
• Participate in serving on team committees to assist in building morale for company events
• Provide valuable feedback to help improve program

Promoted within department within 3rd year of employment with company

• Beautified customers by performing facials, educating on skin care
• Recommended products to meet current needs and resolve specific concerns
• Scheduled appointments for customers at their convenience with necessary details including preferences for special needs
• Maintained sanitation of work stations and equipment
• Increased sales by 25% within 90 days by providing exceptional service and maintaining a positive and energetic attitude
• Maintained relationships with over 160 long term clients while also handling daily walk-in appointments
• Performed cash and card transactions daily with 100% accuracy
• Applied makeup and skin care for special events and day-to-day looks
• Assisted also in taking care of customers at general store level

• Maximized food quality by closely monitoring shipments, preparation and food handling by team members
• Sought out and implemented methods to improve service and team performance to boost business and sustainability. Reviewed and monitored sales records, tracked trends, and reported for key decision making.
• Coordinated optimal guest relations from initial contact through final checkout to boost satisfaction and brand loyalty
• Kept food storage and equipment in good working order to maximize safety and cost efficient operations
• Utilized WFM for scheduling of employees
• Created effective marketing promotions to improve business and sales
• Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
• Guided and mentored staff members to help consistently achieve team and personal goals with proactive strategies
• Conducted job interviews, led employee performance evaluations, rewarding top sales performers to attract and retain quality personnel