Rhonda Williams
Racine,WI
Summary
Communications/Office Management Professional Dynamic result driven leader with responsibilities in Office Management. Quick starting and very knowledgeable in the Communication Field Flexible and analytical, with great organizational skills. Self-motivated with a keen eye for detail A creative thinker and problem solver in Conflict Analysis/Resolution.
Overview
23
23
years of professional experience
Work History
Financial Counselor
R1 RCM Holdco, Inc./ Ascension Hospital
Racine, Wisconsin
05.2022 - Current
- Reviewed and verified financial data to determine program eligibility.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Helped clientele gain access to available funding sources.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
Patient Relations Representative
Froedtert & Medical College of Wisconsin
Mt. Pleasant, WI
04.2021 - 10.2021
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Helped patients obtain health care services by setting up referrals.
Optician
Wisconsin Vision Incorporated
Racine, WI
07.2013 - 04.2021
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Interview/ Employment Suiting Specialist
Dress for Success
Racine, WI
11.2012 - 07.2013
- Setting up appointments for new and existing clients Processing and filing paperwork Processing and organizing donations End of the month reports Utilizing ETO (Efforts to Outcomes) database.
Food Service Worker/Diet Clerk
Wheaton Franciscan Health Care
Racine, WI
12.2000 - 03.2012
- Dietary office work Preparing menus for the patients/answering the phones Preparing food trays for the patient.
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Education
Some College (No Degree) - Communication Studies
University of Wisconsin-Parkside
Kenosha, WICertificate in Conflict Analysis/Resolution -
National Career Readiness Certificate/ Bronze -
Skills
- Friendly, positive attitude
- People skills
- Problem resolution
- Communication
- Clerical
- Organization
- Appointment confirmation
- Active listening
- Healthcare insurance knowledge
- Patient Counseling
Timeline
Financial Counselor
R1 RCM Holdco, Inc./ Ascension Hospital
05.2022 - Current
Patient Relations Representative
Froedtert & Medical College of Wisconsin
04.2021 - 10.2021
Optician
Wisconsin Vision Incorporated
07.2013 - 04.2021
Interview/ Employment Suiting Specialist
Dress for Success
11.2012 - 07.2013
Food Service Worker/Diet Clerk
Wheaton Franciscan Health Care
12.2000 - 03.2012
Some College (No Degree) - Communication Studies
University of Wisconsin-Parkside
Certificate in Conflict Analysis/Resolution -
National Career Readiness Certificate/ Bronze -
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