Rhonda Williams
BEDFORD,KY
Summary
Proven Direct Support Specialist from Cedar Lake Lodge, adept in enhancing client quality of life and ensuring safety, with a knack for effective crisis management and medication administration. Demonstrated success in boosting customer satisfaction and sales at Pilot Travel Centers through expert product knowledge and personalized service. Skilled in activity planning and social skills development, contributing to sustained business growth and client well-being. Effectively handling cash in an extremely busy business.
Overview
16
16
years of professional experience
Work History
Direct Support Specialist
Cedar Lake Lodge
04.2023 - 04.2024
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
- Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
- Supported families in understanding their loved ones'' abilities and needs, providing resources for additional assistance when required.
- Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
Retail Sales Specialist
Pilot Travel Centers
11.2007 - 04.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
Education
Diploma - General Business
Henry County High School
New Castle, KY05.1987
Skills
- Patience and understanding
- Safety awareness
- Transportation Assistance
- Activity Planning
- Health and safety requirements
- Social Skills Development
- Goal Setting
- Multitasking efficiency
- Attention to Detail Focus
- Cash Handling Accuracy
- Problem-solving competence
- Product Knowledge Expertise
- Interpersonal relationship building
- Marketing Strategies
Timeline
Direct Support Specialist
Cedar Lake Lodge
04.2023 - 04.2024
Retail Sales Specialist
Pilot Travel Centers
11.2007 - 04.2023
Diploma - General Business
Henry County High School
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