Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Williams

Phoenix,AZ

Summary

Results-oriented Network and Communications with an for customers .I currently attending My GED NOW to be fully equipped and grow with your company , with14+ years of work experience in pleasing and building rapport with your clients/customers I aim to leverage a proven knowledge of customer communications, contract compliance, and customer retention skills to successfully fill the Work from home CSR role at your company. Frequently praised as hard-working by my peers, an customers/clients can be relied upon to help your company achieve its goals. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in english. Committed to resolving problems and maintaining accurate metrics and reports. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at home CSR/Support position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Cashier

Wendy's
01.2022 - Current
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Worked flexible schedule and extra shifts to meet business needs
  • Maintained cash drawer of $[Amount] or more per shift
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Collected and authorized payments of guests

Floral Manager

Kroger's Grocery
08.2023 - 11.2024
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
  • Trained employees on customer order taking and basic floral arranging.
  • Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
  • Inventoried plants and flower care supplies and ordered more.
  • Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
  • Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
  • Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
  • Decreased shrink by 89% through close monitoring of department.
  • Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
  • Supervised Number employees in floral department.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Established strong relationships with clients, leading to repeat business and referrals for new customers.
  • Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
  • Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
  • Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
  • Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Proficient in utilizing floral design software to create custom arrangements.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.

Behavior Health Technician

Innovations Minds
06.2023 - 02.2024
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
  • Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
  • Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
  • Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
  • Conducted client rounds to check on residents.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Improved patient outcomes by implementing evidence-based behavioral modification techniques.
  • Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
  • Taught clients how to complete basic household chores and prepare food.
  • Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
  • Searched resident belongings prior to and during stays.

Shift Leader

Tacobell
07.2017 - 04.2022
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Trained new employees and delegated daily tasks and responsibilities
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising

Remote Agent Mortgage Assistance

Iconic Results
09.2020 - 05.2021
  • Organized and coordinated meetings and conference calls with various individuals
  • Quoted prices and credit terms to prepare sales contracts
  • Increased company profits by50% by exceeding individual daily sales goals
  • Advised customers about new products and assisted customers in determining best quote product for needs
  • Compiled lists of potential clients to develop and expand book of business
  • Called prospective clients in market area to explain products offered and qualify leads
  • Informed clients of policies and procedures
  • Provided customer service for quota inbound and outbound calls per shift by answering questions and providing basic troubleshooting support

Loan Agent

PLS
05.2015 - 11.2016
  • Also insurance employees engaged effectively with customers and responds to issues efficiently
  • Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
  • Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives
  • Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment
  • Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning
  • Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation
  • Communicated with applicants to obtain loan application information and explain loan process
  • Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information

Education

My GED NOW
Online

Skills

  • Fast learner (retain information)
  • Customer service
  • Team Leadership Skills
  • CUSTOMER SERVICE AGENT
  • Arrange for debt repayment or establish repayment schedules
  • Based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail
  • Telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt Repayment
  • Persuade customers to pay amounts due on credit accounts
  • Retail Merchandise Management
  • Locate and monitor overdue accounts, using computers and a Variety of automated systems
  • Answer customer questions regarding problems with their Reasons for overdue payments and to review the terms of Sales, service, or credit contracts
  • Confer with customers by telephone or in person to provide Information about products or services, take or enter orders
  • Cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions Recording details of inquiries, complaints, or comments, as well
  • Resolve customers' problems
  • Payments, or arrange for billing
  • Refer unresolved customer grievances to designated Departments for further investigation
  • Telemarketing Experience
  • Knowledgeable in [System]
  • Daily workflows
  • Account management
  • Strategic Problem-Solving
  • Cash Handling
  • Proficient in Task Management
  • Critical Thinking

Timeline

Floral Manager

Kroger's Grocery
08.2023 - 11.2024

Behavior Health Technician

Innovations Minds
06.2023 - 02.2024

Cashier

Wendy's
01.2022 - Current

Remote Agent Mortgage Assistance

Iconic Results
09.2020 - 05.2021

Shift Leader

Tacobell
07.2017 - 04.2022

Loan Agent

PLS
05.2015 - 11.2016

My GED NOW

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Rhonda Williams