Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Rhonda  Williams

Rhonda Williams

West Hartford,CT

Summary

Driven professional with extensive experience in business management and customer service, currently pursuing a Bachelor’s degree in Criminal Justice and Homeland Security. Gaining valuable knowledge in law enforcement, homeland security protocols, and legal procedures. Known for increasing revenue, optimizing business operations, and demonstrating a strong commitment to sustainability and continuous personal and professional development.

Overview

12
12
years of professional experience

Work History

Business Development Manager

RNG CLEANING SERVICES LLC
Bloomfield, CT
07.2021 - 02.2025

Business Development Manager

RNG Services LLC | June 2019 – Present

Key Responsibilities:

• Conduct quality evaluations to maintain high standards and ensure consistency across services.

• Lead and coordinate all business operations to maximize productivity and streamline processes.

• Negotiate and finalize contracts with commercial clients on a regular basis.

• Ensure strict adherence to contractual agreements and company policies.

• Manage budgeting and financial planning to ensure fiscal responsibility.

• Oversee the recruitment process, including screening, selecting, and interviewing candidates for various roles within the company.

Hotel Night Auditor

Hilton
01.2020 - 08.2021

Perform night audits of financial transactions, ensuring accuracy in guest billing and hotel charges.

• Reconcile daily transactions, including payments, credit card charges, and cash receipts.

• Prepare and distribute daily reports for management, highlighting key financial data.

• Address guest inquiries and resolve any issues or complaints during overnight shifts.

• Process check-ins and check-outs for overnight guests, providing excellent customer service.

• Maintain accurate records of room availability,

Customer Service Executive

Lowe’s Corporate
03.2016 - 04.2021

Key Responsibilities:

• Supervise and guide a team of customer service associates to ensure excellent service delivery.

• Monitor daily operations, ensuring team performance meets company standards and customer expectations.

• Handle escalated customer inquiries and resolve complex issues in a timely manner.

• Train, mentor, and evaluate team members, providing feedback and coaching to enhance skills and performance.

• Develop and implement strategies to improve customer satisfaction and streamline processes.

• Maintain accurate records of customer interactions and performance metrics.

• Collaborate with other departments to ensure seamless service and operational efficiency.

• Assist in creating schedules, managing staffing, and maintaining inventory levels for smooth operations.

Insurance Verification Specialist

National Insurance Scheme
03.2013 - 12.2014

Key Responsibilities:

• Verify insurance coverage and benefits for patients by contacting insurance companies directly.

• Obtain and confirm accurate insurance information from patients prior to appointments.

• Ensure that all insurance data is accurately entered into the system, updating records as necessary.

• Coordinate with healthcare providers and insurance companies to resolve discrepancies or coverage issues.

• Communicate with patients to explain insurance coverage, co-pays, and deductibles.

• Process pre-authorizations and ensure that all necessary approvals are obtained for medical procedures.

• Maintain detailed documentation of insurance verification, approvals, and communications.

• Stay current on insurance policies, regulations, and changes to ensure accurate processing.

Education

Bachelor of Science - Criminal Justice, Homeland Security

Southern New Hampshire University
Manchester, NH
01-2026

Skills

Familiarity with legal research, document preparation, case management,

Emergency preparedness: the ability to plan, coordinate, and execute emergency response procedures for various situations, ensuring safety and compliance with protocols

2 Law enforcement knowledge: Understanding of basic criminal law, procedures, and regulations

3 Risk assessment: the ability to identify potential threats and vulnerabilities, especially in security and safety contexts

4 Crisis Management: Skills in managing high-pressure situations, making quick decisions, and leading response efforts during emergencies

5 Security protocols: Familiarity with security systems, protocols, and practices used to protect people, assets, and data

6 Surveillance: Experience using surveillance systems and monitoring activities for suspicious behavior

7 Intelligence Gathering: Knowledge of gathering, analyzing, and applying intelligence to prevent or respond to security threats

8 Report writing: proficiency in writing detailed, accurate reports based on investigations or security incidents

9 Criminal Investigation: Familiarity with legal processes related to criminal justice and homeland security

10 Security Compliance: Understanding of legal and regulatory requirements in security operations, ensuring adherence to safety and security guidelines

Affiliations

  • I enjoy reading, conducting research on ways to be more eco-friendly, continuing my education, and spending time with friends while engaging in thoughtful discussions.

Accomplishments

Award for Excellence in Business Growth

Recognized for leading a project that resulted in an increase of over $400,000 in annual revenue.

References

References available upon request.

Timeline

Business Development Manager

RNG CLEANING SERVICES LLC
07.2021 - 02.2025

Hotel Night Auditor

Hilton
01.2020 - 08.2021

Customer Service Executive

Lowe’s Corporate
03.2016 - 04.2021

Insurance Verification Specialist

National Insurance Scheme
03.2013 - 12.2014

Bachelor of Science - Criminal Justice, Homeland Security

Southern New Hampshire University
Rhonda Williams