Driven professional with extensive experience in business management and customer service, currently pursuing a Bachelor’s degree in Criminal Justice and Homeland Security. Gaining valuable knowledge in law enforcement, homeland security protocols, and legal procedures. Known for increasing revenue, optimizing business operations, and demonstrating a strong commitment to sustainability and continuous personal and professional development.
Business Development Manager
RNG Services LLC | June 2019 – Present
Key Responsibilities:
• Conduct quality evaluations to maintain high standards and ensure consistency across services.
• Lead and coordinate all business operations to maximize productivity and streamline processes.
• Negotiate and finalize contracts with commercial clients on a regular basis.
• Ensure strict adherence to contractual agreements and company policies.
• Manage budgeting and financial planning to ensure fiscal responsibility.
• Oversee the recruitment process, including screening, selecting, and interviewing candidates for various roles within the company.
Perform night audits of financial transactions, ensuring accuracy in guest billing and hotel charges.
• Reconcile daily transactions, including payments, credit card charges, and cash receipts.
• Prepare and distribute daily reports for management, highlighting key financial data.
• Address guest inquiries and resolve any issues or complaints during overnight shifts.
• Process check-ins and check-outs for overnight guests, providing excellent customer service.
• Maintain accurate records of room availability,
Key Responsibilities:
• Supervise and guide a team of customer service associates to ensure excellent service delivery.
• Monitor daily operations, ensuring team performance meets company standards and customer expectations.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Train, mentor, and evaluate team members, providing feedback and coaching to enhance skills and performance.
• Develop and implement strategies to improve customer satisfaction and streamline processes.
• Maintain accurate records of customer interactions and performance metrics.
• Collaborate with other departments to ensure seamless service and operational efficiency.
• Assist in creating schedules, managing staffing, and maintaining inventory levels for smooth operations.
Key Responsibilities:
• Verify insurance coverage and benefits for patients by contacting insurance companies directly.
• Obtain and confirm accurate insurance information from patients prior to appointments.
• Ensure that all insurance data is accurately entered into the system, updating records as necessary.
• Coordinate with healthcare providers and insurance companies to resolve discrepancies or coverage issues.
• Communicate with patients to explain insurance coverage, co-pays, and deductibles.
• Process pre-authorizations and ensure that all necessary approvals are obtained for medical procedures.
• Maintain detailed documentation of insurance verification, approvals, and communications.
• Stay current on insurance policies, regulations, and changes to ensure accurate processing.
Familiarity with legal research, document preparation, case management,
Emergency preparedness: the ability to plan, coordinate, and execute emergency response procedures for various situations, ensuring safety and compliance with protocols
2 Law enforcement knowledge: Understanding of basic criminal law, procedures, and regulations
3 Risk assessment: the ability to identify potential threats and vulnerabilities, especially in security and safety contexts
4 Crisis Management: Skills in managing high-pressure situations, making quick decisions, and leading response efforts during emergencies
5 Security protocols: Familiarity with security systems, protocols, and practices used to protect people, assets, and data
6 Surveillance: Experience using surveillance systems and monitoring activities for suspicious behavior
7 Intelligence Gathering: Knowledge of gathering, analyzing, and applying intelligence to prevent or respond to security threats
8 Report writing: proficiency in writing detailed, accurate reports based on investigations or security incidents
9 Criminal Investigation: Familiarity with legal processes related to criminal justice and homeland security
10 Security Compliance: Understanding of legal and regulatory requirements in security operations, ensuring adherence to safety and security guidelines
Award for Excellence in Business Growth
Recognized for leading a project that resulted in an increase of over $400,000 in annual revenue.