Dynamic professional with a proven track record at Neighborhood Services Organizations, excelling in client coordination and resource allocation. Skilled in multitasking and clear communication, I effectively directed client-centered referrals and ensured adherence to treatment plans, enhancing access to healthcare services and promoting self-care among clients.
Determined patient needs by assessing referrals for required care levels, insurance benefits, and resources.
Executed thorough documentation of assessments and Individual Plans of Services (IPOS) within established timelines.
Directed client-centered referrals to external services, alleviating barriers to health access.
Conducted regular home visits and contact with clients to monitor treatment goals.
Collaborated with clinical directors and specialists on substance use and behavioral health matters.
Ensured adherence to treatment plans while promoting self-care among clients.
Supported clients in maintaining compliance with scheduled appointments across healthcare providers.
Multitasking and Organization
Decision-making
Customer Service
Data Entry
Relationship Building
Schedule Coodination
Resource Allocation
Client Coodination
Support Services
Goal Setting
Clear Communication
Verbal and Written Communication
September 2024
September 2026
Adult and Pediatric First/Aid/CPR/AE First/Aid/CPR/AED (QMHP)
June 2025
Qualified Mental Health Professionals (QMHP)
June 2025
Qualified Intellectual Disability Professionals (QIDP)
Judy Paull DNP, APN-BC, NEA-BC, Nurse Practitioner and Special Projects WSU Dept. of Psychiatry and Behavioral Neurosciences
Marque Todaro Building Administrator, Presbyterian Villages, Wayne County
Amanda Estitico, MSW Therapist Neighborhood Service Organization