Rhonda Willis
Auburn,CA
Summary
Compassionate and dedicated professional with extensive experience as a Family Services Specialist at Placer Family Housing, adept at crisis intervention and resource facilitation. Proven ability to enhance family stability through effective communication and community outreach, while maintaining confidentiality and fostering trust with clients. Skilled in emotional support and conflict resolution.
Overview
19
19
years of professional experience
Work History
In-Home Senior Caregiver
Self-employed
01.2018 - Current
- Provided personalized care and companionship to seniors, enhancing quality of life.
- Assisted with daily living activities, including meal preparation and medication management.
- Monitored health conditions and reported changes to family members and healthcare professionals.
- Implemented safety measures to prevent falls and ensure a secure home environment.
Family Services Specialist
Placer Family Housing Dba Acres of Hope
02.2020 - 10.2024
- Facilitated access to essential resources, including housing, employment, and mental health services.
- Maintained confidential records.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Administrative Assistant
Radmacher Family
08.2016 - 09.2019
- Communicated effectively with vendors to ensure timely service delivery.
- Led initiatives to improve operational workflows within the household administration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Human Resources Assistant
The Eternity Challenge
12.2014 - 06.2016
- Facilitated onboarding process, ensuring new hires received necessary training and resources.
- Assisted in maintaining employee records.
- Supported benefits administration, addressing employee inquiries and facilitating enrollment processes.
- Handle workers' compensation claims from reporting until resolution.
- Volunteer coordinator.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Assisted with creating employee handbooks and manuals.
- Answer phones. Screen calls.
Youth Leader II
Auburn Area Parks and Recreation District
07.2007 - 12.2014
- Implemented safety protocols during activities, prioritizing participant well-being.
- Trained new staff on operational procedures and best practices for youth engagement.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate.
- Supported academic success with homework help sessions.
Education
Counselor Education
California Sate University Sacramento
Sacramento, CABachelor of Arts - Business
University of San Francisco
San Francisco, CAAssociate of Arts - Legal Secretarial
Cypress College
Cypress, CAHigh School Diploma - General Education
Katella High School
Anaheim, CASkills
Crisis intervention
Resource facilitation
Confidential record-keeping
Community outreach
Family advocacy
Conflict resolution
Staff training and development
Safety protocol implementation
Volunteer coordination
Employee onboarding processes
Communication skills
Mentoring and guidance
Compassionate care
Emotional support
Community resources
Transportation services
Support group facilitation
Family liaison
Safety procedures
Transportation assistance
Interpersonal communication
Behavior redirection
Patient advocacy
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Family Services Specialist
Placer Family Housing Dba Acres of Hope
02.2020 - 10.2024
In-Home Senior Caregiver
Self-employed
01.2018 - Current
Administrative Assistant
Radmacher Family
08.2016 - 09.2019
Human Resources Assistant
The Eternity Challenge
12.2014 - 06.2016
Youth Leader II
Auburn Area Parks and Recreation District
07.2007 - 12.2014
Counselor Education
California Sate University Sacramento
Bachelor of Arts - Business
University of San Francisco
Associate of Arts - Legal Secretarial
Cypress College
High School Diploma - General Education
Katella High School