Rhonda Wilson
Customer Service Driver
Atlanta,GA
Summary
A professional and fierce eagle leader with a passion to serve and exemplify
excellence coupled with a diverse employment background eager and ready to fulfill position to exemplify professionalism.
Overview
26
26
years of professional experience
Work History
Fleet Drier
Hertz Car Rental
06.2023 - Current
- Safely transport r20 rental cars to designated Hertz rental locations
- Pick up 10-20 repaired and minor vehicle damaged vehicles
- Adhere to safety and Hertz's regulations
- Ability to locate all facilities on GPS.
Wheelchair Agent
Unifi Aviation Services
10.2022 - Current
- Safely and courteously transport Delta Airline wheelchair passengers.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Assist passengers upon arrival with luggage retrieval and transportation pick up.
Wheelchair Ticket Counter Supervisor
Prospect Airline Services
05.2022 - 10.2022
- Oversee early morning Southwest Airline wheelchair passengers arrivals and departures.
- Supervise over 35 wheelchair agents
- Prevent delays by promptly navigating passengers to security checkpoint
- In the invent of delays and missed flights assure hotel and meal accomodations for passengers.
- In the interim of passengers waiting, provided light-hearted engaging conversations to prevent anxiety.
Rideshare Driver
Lyft And Uber
05.2015 - 04.2021
- Provide Uber and safe driving transport
- Rideshare experience of over 10K rides without accidents or complaints
- Ability to navigate through traffic and use alternate routes as needed
- Five star rating with both rideshare companies
HSPD-12 Credentialing Specialsit
Software Tech Enterprises
09.1997 - 08.2020
- Center for Disease Control Contractor
- Provide credential administration and support to Identity, Credential, and ICAM operations.
- Enroll, issue and activate numerous types of ID cards, take photos, and verify fingerprints..
- Support the appointment managing activities.
- Perform certificate re-key, pin reset, and card update activities.
Handle all registration and activation duties.
Education
No Degree - Early Childhood Special Education
Grand Canyon University
Phoenix, AZ 05.2001 -
Skills
Defensive Driving
Safe Driving Practices
Accident Prevention
Problem-solving abilities
[State] Driver's License
Organizational Skills
Teamwork and Collaboration
Self Motivation
Multitasking
Fluent in English
Timeline
Fleet Drier
Hertz Car Rental
06.2023 - Current
Wheelchair Agent
Unifi Aviation Services
10.2022 - Current
Wheelchair Ticket Counter Supervisor
Prospect Airline Services
05.2022 - 10.2022
Rideshare Driver
Lyft And Uber
05.2015 - 04.2021
No Degree - Early Childhood Special Education
Grand Canyon University
05.2001 -
HSPD-12 Credentialing Specialsit
Software Tech Enterprises
09.1997 - 08.2020