Hardworking manufacturing professional experienced in upholstering auto, boat and furniture. Punctual and dependable team player with good communication and multitasking skills.
These skills work well with any position. Customer service, attention to detail, and strong organizational skills is a requirement when owning a small business.
Work History
Upholsterer
BK Upholstery
Boyertown, PA
2016 - 01.2024
Fabricated upholstered furniture frames and components using hand tools such as hammers, staplers, saws, and screwdrivers.
Measured and cut fabrics with scissors or electric cutting machines to specified sizes.
Installed zippers in cushion covers for easy removal of covers for cleaning.
Stretched fabric and webbing using tools and neatly tacked pieces.
Fit material on frames using glue, staples and tools.
Repaired small and inconspicuous rips or tears in material.
Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
Designed upholstery layout patterns and cutting plans based on sketches, customer descriptions or blueprints.
Processed written and verbal instructions, prints and work orders.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Leather Wares Manager
Ernst Licht Embroidery & Imports
Oley, PA
2013 - 2016
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Minimized staff turnover through appropriate selection, orientation and training.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Evaluated individual and team business performance and identified opportunities for improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Shop Owner
Two Girls and a Guy Upholstery
Summerdale, PA
2002 - 2013
As a business owner you are whatever job you need to be that day.
Managed vender accounts
Sales & Service
Payroll
Researched industry trends to stay current on market changes.
Analyzed sales data to identify opportunities for growth.
Ensured compliance with safety regulations in the shop environment.
Coordinated deliveries of goods from suppliers in a timely manner.
Performed regular maintenance checks on equipment used in the shop.
Maintained inventory and approved contracts to ensure availability of products for customers.
Trained and managed shop staff, including delegating tasks and scheduling shifts.
Maintained inventory levels by ordering stock as needed.
Processed payments, calculated taxes, and prepared invoices for customers.
Assisted with product development to create new items for the store.
Handled customer inquiries, complaints, and returns professionally.
Trained employees according to specifics of role and company values.
Trained, recruited and selected shop employees.
Directed and managed employees to consistently meet performance targets.
Created and implemented successful business plans for store management, expansion and updates.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Managed sales presentations to promote product and brand benefits.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Business Owner/Operator at Chemdry Excellence Carpet And Upholstery CleanersBusiness Owner/Operator at Chemdry Excellence Carpet And Upholstery Cleaners
