RHONDA WORGESS
Avon,UNITED STATES
Summary
Knowledgeable and dedicated customer service professional with extensive experience in resolving customer issues, answering questions, and establishing lasting customer relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Graphic Designer / Print Ad Specialist
Wood-Mizer
04.2016 - 08.2024
- Developed creative design for print materials, brochures, banners, and signs
- Adhered to style and format for corporate branding standards
- Conceptualized creative designs for print materials, banners, and signs
- Created visually appealing and impactful graphic designs for use in digital and traditional printing methods
- Employed design fundamentals when selecting typography, composition, layout, and color in design work
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards
- Completed final touches for projects before rollout
- Negotiated contracts with outside advertisers (magazines, websites, billboards, etc.) to minimize costs to the company
Customer Care Associate
MTM Recognition
07.2012 - 11.2015
- Maintained relationships with clients, managed service award programs, and achieved customer service excellence
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery
- Contributed to positive company reviews by delivering exceptional support experiences to clients
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction
- Participated in weekly meetings with management teams regarding goals progress updates
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards
Customer Service
OfficeMax
03.2010 - 02.2012
- Handled customer orders and inquiries in a call center environment
- Provided company information and policies to customers upon inquiry and answered questions via phone or email
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls
Customer Service / Office Manager
ServiceMaster Restoration
03.2006 - 06.2008
- Established customer service operations and managed office tasks
- Oversaw inventory management, ensuring adequate stock levels were maintained while minimizing storage costs
- Successfully resolved escalated customer issues by maintaining professionalism and demonstrating empathy towards clients'' concerns
- Implemented new scheduling system, optimizing staff allocation and reducing wait times for customers
- Ensured compliance with industry regulations and company policies through diligent monitoring of daily operations
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Streamlined office procedures for improved productivity, resulting in better service delivery to customers
- Generated customer satisfaction surveys to analyze results into action plans
Customer Service Manager
Harper-Wyman Company
10.1992 - 07.2003
- Managed CSR teams and ensured customer satisfaction through timely order processing
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Increased team productivity by providing ongoing training and support to customer service representatives
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner
- Identified and communicated customer needs to supply chain capacity and quality teams
Education
Business Education -
Illinois Central College
East Peoria, ILAssociate's Degree in Graphic Design -
Illinois Valley Community College
Oglesby, IL08.2005
Skills
- Communication
- Relationship Building
- Call center experience
- Shipment Tracking
- Customer Relationship Management
- Returns processing
- Problem-Solving
- Complaint Handling
- Product Support
- Innovation
- Sales
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Project Management
- Analytical Skills
- Customer Focused Service
- Account Management
- Customer Satisfaction
- Critical Thinking
- Graphic Design
- Logo design
- Print design
- Adobe Creative Suite
- Advertising understanding
- PC and Mac platforms
Volunteer Experience
- Children's Creative Leader/Nursery Leader, Radiant Bible Church, Avon, IN, 06/01/22 - 12/01/23
- Employee's Club Treasurer, MTM Recognition, Princeton, IL, 07/01/12 - 11/01/15
Additional Information
Small Business Owner - JNR SERVICES LLC
09/2020 - current
We help patients from numerous Integrative and Functional Medicine Physicians in both Indiana and Tennessee. With a small team of experts, we offer mold testing and then remediation in their homes.
My responsibilities:
- Quickbook Entry - Quotes, Invoicing, Receipt Records, Income Records, and Tax Reports
- Order Supplies as needed
- Email follow-up
- Set schedule/travel accomodations
Timeline
Graphic Designer / Print Ad Specialist
Wood-Mizer
04.2016 - 08.2024
Customer Care Associate
MTM Recognition
07.2012 - 11.2015
Customer Service
OfficeMax
03.2010 - 02.2012
Customer Service / Office Manager
ServiceMaster Restoration
03.2006 - 06.2008
Customer Service Manager
Harper-Wyman Company
10.1992 - 07.2003
Business Education -
Illinois Central College
Associate's Degree in Graphic Design -
Illinois Valley Community College
Similar Profiles
Cassandra HarwoodCassandra Harwood
Sales and Administrator Coordinator at Wood-Mizer CanadaSales and Administrator Coordinator at Wood-Mizer Canada
P Suresh MallyaP Suresh Mallya
Service Engineer at M/s, Wood-mizer LLPService Engineer at M/s, Wood-mizer LLP
Carson MeyerCarson Meyer
Welder at Med-MizerWelder at Med-Mizer