Rhonda Wright

Work History

WORKWAY INC. ( MARONDA HOMES LLC OF FLORIDA )

Sanford, FL

04.2022 - 08.2022

Worked closely with manager to provide effective assistance for specific aspects of business operation.
Managed and completed paperwork and overall office administration operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Tracked departmental and capital budget and repositioned monthly and year-to-date budget and variances.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

SunTrust

Orlando, FL

10.2021 - 04.2022

Delivered prompt, knowledgeable solutions to address customers' loan service issues.
Handled routine and complex inquiries from customers, title companies, and vendors each day.
Processed payoffs, releases and curtailments for fix rate fix term, intensest and variable loans.
Monitored loans to verify adequate and current insurance coverage.
Verified newly-loaded consumer, mortgage and commercial loans against established standards.
Examined and verified information in loan application and closing documents.
Organized, filed and maintained customer, department and regulatory loan records.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

faneuil

Orlando, FL

11.2020 - 10.2021

Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Planned routine operations and special projects under direction of operations manager.
Offered input on key decisions and strategic plans, evaluating ongoing program data.
Worked with users and support teams to troubleshoot reported problems.
Detailed operations activities by producing and distributing high-quality reports.
Maintained communication with customer service and dispatch to coordinate deliveries.
Performed customer negotiations to reach fair conclusion for both business and customer.
Analyzed customer feedback and developed new techniques to ensure customer retention.
Received information regarding identified problems and devised responses to satisfy concerns.
Adhered to scripted responses and standardized plans to address problems.
Oversaw staff and client training objectives to install knowledge of federal, state and local regulations and requirements.

Infinity Sales Group, LLC

Boca Raton, FL

07.2016 - 11.2020

Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Investigated performance to maintain employee adherence to quality and safety policies.
Dealt with customers complaints by giving positive solution.
Responded to calls, appointments, and other queries.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.